Customer Service Agent, FTZ Administration

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at  

Location: USA - El Paso, Paseo Del Este Blv 

Division: Air & Sea 
Job Posting Title: Customer Service Agent, FTZ Administration 
Time Type: Full Time

SUMMARY
The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Responsible for handling inquiries and providing information; primary point of contact with the customer
•    Provides expediting, tracing and POD support as required
•    Resolves issues raised by the customer quickly and efficiently
•    Provides ad hoc reporting and analysis as requested
•    Becomes proficient in all DSV Transportation supported operations at the facility
•    Documents cost avoidance and savings attained
•    Works on special projects and assignments as needed
•    Review and transmit Weekly estimate and weekly entry 3461’s and 7501’s
•    Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays.
•    Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems.
•    Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
•    Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
•    Monitor FTZ operations end to end to include daily processing zone transactions
•    Operate the FTZ inventory control and recordkeeping system.
•    Communicate with Warehouse personnel for inventory discrepancies
•    Maintain accurate records of customs transactions and documentation for audit purposes.
•    Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
•    Provide guidance and support to colleagues on FTZ-related matters.

OTHER DUTIES
•    Supports Implementation, Account Management and Customer during account set-up.
•    Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
•    Performs other duties as required.
•    Ability to listen and comprehend instructions.
•    Ability to work independently while recognizing the need to be part of a team.
•    Strong aptitude for organization with high volume of paperwork.
•    Bring a can do attitude to work every day.
•    Willingly assist coworkers with projects.
•    Great Work Ethic (puts company’s needs ahead of personal ambition).

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
•    Proficient typing and PC skills required
•    Proficient with all Microsoft Office computer applications

Language Skills
•    English (reading, writing, verbal)

Mathematical Skills
•    Intermediate

Preferred Qualifications Education and/or Experience
•    College degree.
•    3 years’ experience in a logistics, customer service or related field

Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay range is $14.00 – $19.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .