Telecommunicator

Overview The telecommunicator acts as a primary emergency contact, a general information center and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel. This is a part-time, benefits eligible, hourly position with a hiring range of $21.91 - $26.09 per hour. Core Responsibilities Works in the Public Safety Telecommunications Center as the primary telephone contact for college matters after regular business hours, on weekends, and during academic breaks 365 days a year. Answers calls to emergency and business telephone lines and email. Serves as the first point of contact regarding emergencies, complex incidents, and requests for service. Prioritizes calls and initiates emergency protocols and notifications as needed. Handles sensitive information discreetly and maintains necessary communications with law enforcement, fire departments, rescue squads, and hospitals. Coordinates dispatch and deployment of college personnel through professional radio and telephone communications. Monitors life safety and facility systems, including fire & security alarms, 911 call notifications, and HVAC systems for alarms associated with ammonia leaks, temperature fluctuations, pump failures, and water levels. Monitors the card access system to ensure the security of buildings, identify unauthorized access attempts, issue appropriate access privileges, and maintain lock/unlock schedules. Documents communications, activities, and incidents in a shift log. Provides educational information and referral services to community members. Qualifications A high school diploma is required. Post-secondary education preferred. Ability to satisfactorily complete specialized on-the-job training required. Must handle confidential matters with appropriate discretion. Considered an essential staff position for College operations. Must have flexibility to work evenings, weekends, holidays and occasional long shifts. Will be required to work during designated "blackout" periods and campus emergencies. Maintain superior telephone & radio transmission etiquette and employ strong multi-tasking abilities. Strong verbal and written communication skills required. Experience with Windows programs and processes including MS Word, Excel and Outlook, data entry, e-mail, and internet required. Physical Demands and Working Conditions Telecommunicators’ duties are primarily sedentary in nature. Must be able to stand for long periods of time occasionally and sit for long periods of time frequently with occasional carrying and walking. There is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screens. May wear telephone/radio headsets for long periods. Other An offer for this position is contingent upon successful completion of a criminal background check and references. As an employee of Middlebury College in Vermont, you will enjoy being part of a vibrant supportive community. Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury College offers its employees excellent compensation and other perks of employment including: Benefits MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges. Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center. Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees. A full listing of our benefit offerings can be found on our website or see some of the other perks of working at Middlebury, whether in Middlebury, VT or Monterey, CA. Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. The College recruits talented and diverse faculty, staff, and students from across the United States and around the world. The College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace. #J-18808-Ljbffr