Cash Applications Lead

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.We’re looking for a Cash Applications Lead to join our Accounts Receivable and Collections team to apply customer payments to customer orders in a customer-facing, high volume, fast-paced environment. Critical skills include familiarity with accounts receivable processes, troubleshooting skills, strong Microsoft Excel skills, and the ability to interface effectively with operations and customer service departments.You’ll report to the Accounts Receivable Manager and work onsite from our Santa Ana, CA office.Onsite Requirement:This role requires you to be onsite in the office 5 days per week.What You’ll Do:Apply customer payments to their accounts accurately and in a timely fashion.Prepare daily bank deposits by using a scanner and then posting to the appropriate customer order.Process customer credit card payments in accordance with company policy.Reconcile payments to ensure proper application.Maintain files, including scanning documents to electronic files.Troubleshoot problem orders and accounting holds.Create, maintain/track, and close show order projects.Resolve customer short payments by contacting the customer via email and phone.Answer and respond to customer incoming phone calls and emails in a timely mannerWork with new and changing company processesOccasional travel required. Who You Are:Detail-oriented with the ability to multitask.Organized and solution-oriented, with excellent time management skills.A proven team player with strong communication and interpersonal skills.Intermediate to advanced computer skills, including Salesforce, MS Excel, Google Workspace (Docs, Sheets, and Gmail interface), and ERP systems.Netsuite and Salesforce is a plusPositive attitude2-5 years of cash application, accounts receivable or related experience in a fast paced, high-volume environment.Accounting Certificate or Associate Degree preferred.Bilingual in English/Spanish is a plus.Hourly Range:The hourly range for this position is $27-$30. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and VisionAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All full-time employees are eligible for paid vacationHoliday Pay: All regular, full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCandidates must be authorized to work in the United States.Collectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to View email address on us.fitly.work are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on us.fitly.work. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.SummaryLocation: Santa Ana, CAType: Full time