Showroom Specialist

Job Description

Job Description

Pella of Buffalo/Rochester is the area’s leading distributor of Pella window and door products. We’re dedicated to providing a superior product installed by experienced technicians and backed by an amazing customer service experience. Our people are what make us great. We hire talented team members, invest in training and development, and instill the old-fashioned philosophy of delivering exceptional service.

We support your overall growth with benefits like 401(k), health and wellness, and professional development.

If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

Position Overview:

The Showroom Specialist will serve as the first point of contact for the Pella Window Showroom customer walk-ins and call-ins.  Responsibilities include entering and updating customer information in Pella computer software systems, showing, and explaining our products, answering customer questions, ensuring a very clean and organized showroom, and supporting sales representative and sales support team.  Assigned teams and tasks will vary based on business necessity.  The overarching objective is for 100% “Very Satisfied” customers.

Responsibilities/Accountabilities includes the following, but not limited to:

• Display, demonstrate and explain product in the Pella Showroom using samples or catalogs, emphasizing the features and benefits of Pella products. This will require you to learn and maintain working knowledge of all Pella windows and doors and continue your learning via Pella online courses and MyPella updates. 
• Greet and direct visitors to other staff members when appropriate
• Ensure proper stock of office supplies, literature, and product samples
• Drive, lead, initiate and coordinate showroom events  with local community organizations, chambers of commerce, architectural companies, builders, and others
• Qualify call-in and walk-in customers using the customer profile sheet to obtain detailed information to set sales appointments for outside sales consultants
• Input and maintain accurate information in our Salesforce lead management software
• Assist customers with requests for product service

• Prepare activity reports using required systems and software as required by management

• Maintain showroom for cleanliness and neatness to ensure a pleasant setting for all customers, including taking responsibility to contact those required to resolve showroom issues (i.e., product repair, electrical issues, plumbing needs, etc.)
• Completes other tasks or projects as assigned by management

Skills/Knowledge

• Skilled at relating to and supporting a variety of customers
• Strong organizational, time management and problem-solving skills
• Demonstrates a strong work ethic and responsiveness to customer needs
• Able to work with details, complexity and follow through
• Creates a sense of trust and reliability with internal and external customers
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Adaptable to changing processes and priorities
• Works well without close supervision, but always keeps their manager informed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED.  AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. 

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents.  Ability to write reports and business correspondence.  Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  Time commitment required of this position will vary with the seasons.

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