Admissions Specialist

Job Description

Job Description

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center!

Admissions Specialist - Full Time.   Sun/Tues/Wed/Thurs, flexible.  This position is eligible for applicable shift pay differentials.

The Admissions Specialist is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process.  The Admissions Specialist is also responsible for ongoing outreach to referral sources, families and patients considering admission to Wellbridge. 

RESPONSIBILITIES INCLUDE: 

• Effectively communicate information about Wellbridge programs and campus and explain what sets Wellbridge apart from other treatment centers
• Maintains a professional demeanor with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers
• Respond promptly to all phone calls and inquiries from prospective patients, families, and treatment providers
• Gather prospective patient’s demographic information, insurance information and referral source and enter information into the EMR and CRM
• Explain self-pay, in-network, and out of network rates to families and collect any out of pocket costs related to a patient’s treatment
• Follow prospective patients throughout the pipeline and follow up with those who have not completed a clinical intake
• Collaborate with patients, family members, and referents in regards to prospective admissions
• Collaborate directly with Clinical and Medical team to ensure a warm handoff after successful admission 
• Pursues continuing education in addiction and mental health to maintain and broaden knowledge
• Welcome admitting patients into the facility, eases their anxiety and provides an exceptional patient experience 
• Completes all necessary consents and acknowledgements with admitting patients

OTHER DUTIES:   

This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. 

ESSENTIAL FUNCTIONS: 

Provide patient admission related tasks.  For patient care needs, this is an on-site role.  Clearly communicate and exchange information verbally and electronically. Consistent computer and phone, general office equipment use. Generally sedentary, traversing office and facility areas. The ability to work a flexible schedule based on the needs of the program 

QUALIFICATIONS: 

• Associate degree with 1 – 2 years of experience working in a call center or behavioral health setting. Bachelor's degree in a human service-related field is preferred.
• Ability to establish and maintain cooperative professional relationships
• Strong interpersonal skills to facilitate conversations with patients, staff, nurses, physicians, etc.
• Proficiency in Microsoft Office Suite (Teams, Excel, etc)
• Knowledge of a Customer Relationship Management System (CRM)

We are an Equal Opportunity Employer and committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital or familial status, pregnancy, reproductive health decision making, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.