E-Commerce Supervisor

E-Commerce Supervisor

Whole Foods Market (NASDAQ: WFM) is the leading natural and organic food retailer, and one of the most vibrant grocer brands in the country. Our company's motto, "Whole Foods, Whole People, Whole Planet" captures our mission to ensure customer satisfaction and health, Team Member excellence and happiness, enhanced shareholder and supplier partner value, community support, and environmental stewardship. Since day one, we've been dedicated to building the best workplace for all 90,000+ of our Team Members. When you work at Whole Foods, we take care of you. We support three foundations: Whole Planet, Whole Kids, and Whole Cities. Our focus, through our foundations, is on nourishing communities on a local and global scale.

Whole Foods Market is committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by: - Ensuring a safe work environment for all Team Members. - Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives. - Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times. - Proactively identifying and leading process improvement initiatives. - Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals. - Embracing a start-up mentality and emphasize "have fun." Supervisors are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist Team Leadership in implementing and administering processes and daily work flow. This includes reporting and task delegation in areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly. Additional responsibilities include: - Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise - Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions. - Direct and assign job duties for Team Members - Partner with leadership in all areas to ensure successful and continuous operations - Train, audit, and support Team Members to perform WFMOA standard operating procedures - Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership - Report and escalate systemic issues as necessary and in a timely manner - Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs - Review and honor Standard Operating Procedures according to WFMOA practices - Identify, address and resolve safety issues

Whole Foods is hiring for a E-Commerce Supervisor Position in Chelsea, New York City. Base pay starts at $18/hr.