Technical Project Manager

Technical Project Manager – Technology Solutions & Infrastructure Location: Chadds Ford, PA (office-based when not at client sites) Work Model: In- office at Chadds Ford HQ; field travel to client sites as required Travel 25–35% across the United States, project-driven (heavier in summer) About the Company We are a $20M+ Managed Services Provider (MSP) delivering IT infrastructure, classroom technology, software, and managed support to charter schools, Charter Management Organizations (CMOs), and independent / private K-12 schools, related non profit orgs and SMB companies across the United States. Our delivery model pairs a US-based onsite/field and client-facing organization with a Service Desk, Project Management Office, Professional Services, SOC, NOC and Managed services engineering bench operating out of Navi Mumbai, India — giving every project 24x7 execution, deeper resourcing, and tighter cost control than typical regional integrators. We are hiring a Technical Project Manager to own the delivery of greenfield school build-outs, multi-site onboardings, software and platform rollouts, and ongoing refresh and hardening programs for our growing education client base. Position Summary The Technical Project Manager is accountable for the successful planning, execution, and on-time, onbudget completion of complex technology projects for our K-12 charter and independent / private school clients. Typical projects include: Greenfield build-outs of brand-new school facilities — cabling, core network and server infrastructure, classroom technology, conference rooms, and auditoriums. New client onboardings — typically 10+ multi-location clients per year, concentrated around the summer months when schools are out of session. Smaller programs — device and infrastructure refreshes, software rollouts, platform migrations, environment hardening, and targeted classroom and AV projects. CMO engagements — coordinated work across multiple schools operated by a single Charter Management Organization in a region. This role is the single point of accountability for the client, the field crews, our Professional Services team, and the offshore PMO. The Technical Project Manager is based out of our Chadds Ford, PA office when not traveling and reports directly into the C‑Suite. Travel is estimated at 25–35% and is heaviest during the summer onboarding window. Key Responsibilities Scope, Estimation & Project Initiation Scope gathering & definition: Lead or co‑lead client discovery sessions with the Technical Account Manager to capture requirements and translate them into clear, executable scopes of work. Estimation support: Partner with sales, engineering, and procurement on effort and material estimates; use client‑provided architectural drawings to inform cabling, device count, and infrastructure estimates. Project collateral: Produce visual representations, layouts, and explanatory collateral, not formal as‑built drawings, so clients and internal teams share a common understanding of what will be built. Client kickoff: Run kickoff meetings with charter, CMO, and independent school leadership, facilities teams, GCs, and client IT stakeholders. Risk & dependency mapping: Identify construction dependencies, long‑lead procurement items, and summer‑window constraints early. Execution & On‑Site Delivery Multi‑trade coordination: Manage cabling crews, low‑voltage technicians, network engineers, AV installers, and third‑party vendors across multiple concurrent sites. Greenfield school build‑outs: Oversee complete infrastructure stand‑up — IDFs/MDFs, structured cabling, wireless, switching, classroom AV, interactive displays, paging, IP clocks, security cameras, access control, conference rooms, and auditorium AV. Client onboardings: Drive standardized onboarding playbooks for 10+ new multi‑location clients per year — discovery, documentation, infrastructure baseline, monitoring agent rollout, and managed services cutover. Smaller projects & programs: Plan and deliver device refreshes, infrastructure refreshes, software and SaaS rollouts, platform migrations, and environment/security hardening engagements. US travel: Travel to client sites across the US, 25–35%, project‑driven, and heavier in the summer onboarding window, for kickoffs, critical milestones, go‑lives, and escalations. Collaboration with PMO, Professional Services & Procurement Partner with the offshore PMO: Work hand‑in‑hand with the Navi Mumbai‑based PMO for project creation, resource and task scheduling, documentation, reporting, tracking, and back‑office project controls. This role does not manage the PMO — it leverages the PMO as a force multiplier to execute projects successfully. Partner with Professional Services: Coordinate closely with the Professional Services engineering team for technical design, build, and delivery activities. Procurement coordination: Work with the procurement team on equipment ordering, staging, kitting, and just‑in‑time delivery to project sites. Daily handoffs: Run structured handoffs across time zones to leverage 24‑hour project execution. Tooling: Use ConnectWise Project module as the system of record for project planning, tasking, time, and status. Financial & Vendor Management Budget ownership: Own project financials — labor, materials, travel, subcontractors, and change orders; protect and grow project margin. Subcontractor management: Source, qualify, and manage regional cabling, electrical, 1099 contractors, and AV subcontractors as required. Change orders: Identify scope changes early; price, document, and secure client approval before work proceeds. Client Relationship & Communication Single point of contact: Be the named PM and primary escalation point for the client throughout the project. Reporting cadence: Deliver project status reports, RAID logs, and executive‑level summaries. Some clients will require daily status updates or recordings — the PM is responsible for meeting that cadence when required. Stakeholder alignment: Manage expectations across heads of school, CMO leadership, IT directors, principals, facilities staff, GCs, and end users. Closeout & handoff: Lead formal project closeout — documentation handoff, training, warranty kickoff, and clean transition to managed services/NOC. Experience: Minimum 5–8 years of project management experience delivering IT infrastructure, network, AV, software, and/or platform deployment projects. PMP or equivalent formal PM training preferred. Multi‑site delivery: Demonstrated track record managing concurrent projects across multiple physical locations. Education vertical: Direct experience with K‑12 charter schools, CMOs, or independent/private schools strongly preferred. E‑Rate familiarity a plus. Technology breadth: Working knowledge of structured cabling, network infrastructure including Cisco, Meraki, Aruba, Ubiquiti, and HP, wireless, classroom AV including interactive displays, projectors, and sound, conference and auditorium AV, endpoint and device management, and common SaaS/platform migrations. Deep manufacturer certification is not required, but strong PM command of the scope is. PM tools: Hands‑on experience with ConnectWise Project module required, or equivalent PSA. Strong experience with MS Project, Smartsheet, MS Office, and Google Workspace. Offshore collaboration: Proven success working with distributed/offshore teams. India experience strongly preferred. Scope & estimation: Comfortable leading scope‑gathering workshops and contributing to estimation using client‑provided architectural drawings and site walk‑throughs. Travel & mobility: Willing and able to travel across the US, approximately 25–35%, with heavier travel in the summer. Valid US driver's license required. Passport preferred. Work authorization: Must be authorized to work in the United States without sponsorship. Education: Bachelor's degree in IT, Engineering, Construction Management, Business, or related field, or equivalent demonstrated experience. Preferred Qualifications PMP, PRINCE2, or CAPM certification. Experience inside a Managed Services Provider, VAR, or systems integrator. E‑Rate/USAC funded project experience and familiarity with charter and private school procurement cycles. Familiarity with construction project workflows, RFIs, submittals, and GC coordination. Experience standing up greenfield school facilities end‑to‑end. Experience leading software rollouts, platform migrations, or environment hardening programs. Key Competencies Owner mindset: Takes full accountability for outcomes, not just activity. Calm under pressure during construction delays, scope changes, and go‑live escalations. Excellent written and verbal communication with both executive and field audiences. Cross‑cultural collaboration: Comfortable working with a US field team and an India‑based PMO and Professional Services team simultaneously. Financially literate: Reads project financials and protects margin without sacrificing client experience. Bias to action and field presence: Willing to be on‑site when it matters. We offer a competitive total rewards package designed to attract strong delivery talent in the Greater Philadelphia / Chadds Ford market: Performance bonus: Annual incentive tied to on‑time / on‑budget project delivery, client CSAT, and revenue / margin targets. Travel: All approved travel expenses covered; per‑diem provided in line with company policy. Medical and dental coverage; PTO and paid holidays; professional development and certification reimbursement (PMP and other certifications as required to perform the role); company‑provided laptop and tools required to perform the job. Career path: Clear progression as the business scales. #J-18808-Ljbffr