Emergency Services Dispatcher II - Fresno Police Department

Fresno Police Department Dispatcher

FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.) The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment. Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays. Shift pay is $1.25 to $1.75 per hour depending upon assigned shift. Duties may include but are not limited to the following: Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal. Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment. Receives and transmits coded messages to and from police and fire personnel and field units. Advises callers of police and fire procedures, if no emergency response is required. Maintains computer records of communications traffic. Inputs drivers license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers. Performs other duties as assigned.