Mountain West Field Service Engineer (Water Technologies)

Field Service EngineerThe Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US.Duties & Responsibilities:Travel to customer sites and perform PM and related services on TOC equipmentPlan, schedule, and confirm customer services including coordination of travel and parts shipments for servicesMaintain admin duties, parts inventory, and relevant trainingsTake customer calls, participate in territory sales rhythm calls, and service team meetingsRespond to on-demand contract services with 3-7 business days for troubleshooting and repairWrite clear and concise reports for customersSpecial projects and new hire training as assigned by supervisorsWork closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on needEnsure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policiesWho You Are:We are looking for a resourceful, self-directed person who enjoys working independently and is attentive to detail. An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We're seeking a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service skills, and previous experience in a technical field support or customer support role, and in ultra-pure water applications or operating analytical instrumentation in a lab environment.Knowledge, Skills & Abilities:General knowledge of electrical equipment, chemistry, and safetyComputer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledgeStrong technical, mathematical, and customer service skillsStrong and concise verbal and written communication skillsTroubleshooting and problem-solving skills with the ability to use processes to find root causeAble to prioritize various tasks such as service of multiple instruments and administrative dutiesAbility to learn applicable company procedures within a reasonable time from the start of employmentAbility to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and basesSelf-motivated, with the ability to drive projects to completion with minimal oversightProven ability to speak effectively before groups and customers, clients, and other employees within the organizationAbility to meet deadlines and commitmentsAbility to communicate effectively and contribute within a commercial team environmentAbility to make good business decisions based on risk-reward analysis and business objectivesEducation & Experience:Required: Associate degree in a Science, Technical, or Engineering discipline; or equivalent educationMinimum 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environmentPreferred: Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education, with a minimum of 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environmentWorking Conditions:This role requires a flexible schedule based on customer needsSignificant time each day in the car driving to customer sites is requiredAir travel required to reach customer destinations and back up support of other areasDomestic travel 70%Travel to customer's sites requiring overnight stays is approximately 30% to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitmentsUse of laptop and mobile systemsRegularly work around machines, electrical equipment, chemicals, and within industrial facilitiesWork at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocksMust be able to perform tasks requiring manual dexterity during tool use, handling small parts, and repair proceduresMust be able to reach with hands and arms, below and above shoulder heightMust be able to stand, sit, stoop, kneel, crouch, and crawlWork takes place in industrial environments where background noise may be presentMust be able to lift and/or move up to 50 poundsRequires close vision, color vision, depth perception, and the ability to adjust focusMust maintain a Driver's License and a good/clean driving recordAdditional Information:Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits, that include:Compensation - The pay range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $30.00 - $36.00 hourly USDBenefits:Medical, Dental, & Vision Insurance Starting Day 1!Life InsurancePaid Time OffPaid HolidaysParental Leave401(k) PlanFlexible Spending & Health Savings AccountsAD&D InsuranceDisability InsuranceTuition ReimbursementWe also offer...Opportunity for advancement. A place to build a career!Training in valuable skillsOpportunity for new challenges. We're growing!Strong leadership team!As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.