MANAGER, PAYMENTS

Position Purpose:

The Finance Business Services (FBS) team serves as a strategic and innovative partner focused on supporting business growth, as part of a world-class controllership organization.
The FBS Manager is responsible for leading a team of associate and senior associates (individual contributors). The person in this role is accountable for driving the activities of the team, ensuring customer service, and continuous improvement of processes and delivery. This role leads overall day to day activities for their tower (e.g., procure to pay (P2P), Order to Cash (OTC), or Record to Report (R2R)), partnering with project teams and off-shore business partners. FBS Managers provide coaching to team members, along with supporting their development of business and technical skills. The individual in this role has experience leading people for guaranteeing the daily service delivery to multiple stakeholders across the company and driving engagement with their team.
This role is expected to collaborate with other FBS team members and stakeholders across the organization to align strategies and to ensure information is shared and transactions are completed effectively. These responsibilities require effective communication skills, building relationships and partnerships, and leveraging business proficiency to suggest solutions and provide recommendations.

Key Responsibilities:

• 10% Collaboration - Leverages prior experiences to help develop and recommend solutions; Effectively develops trust and collaboration with internal customers and cross-functional teams in other towers; Collaborates with appropriate team members to gather input and feedback concerning business needs; Understands the technical needs required for successfully tackling business problems
• 10% Continuous Improvements & Controls - Participates in the continuous improvement of FBS processes by developing scalable and innovative solutions; Maintains Internal Controls and drive the team through required compliance; Ensures appropriate processes and job-specific requirements are properly documented; Works closely with controls and compliance teams
• 40% Operational Duties & Oversight - Monitors the team's progress against departmental goals; Monitors team's daily activities and has a close track of SLAs; Plans and executes month end/year end processes; Leads regular team calls to address operational topics, improvements and projects that require monitoring and resolution; Work with internal and external customers for improving service levels and solving operational issues across the process; Fosters continuous improvement and innovation by challenging and empowering teams by giving them guidance and tools for developing automations and building insights for the business; Oversees the administration of financial policies; Serves as escalation for an risks or issues; Provides updates and recommendation to leaders at all levels of the organization on short- and long-term objectives and policies, program effectiveness, team accomplishments, summary of findings, and explain internal and external impacts
• 30% People Management & Team Leadership - Provides leadership, mentorship and coaching to direct reports (individual contributors); Provides guidance on daily basis, keeps connected and communicates with the team; Provides performance reviews and timely feedback to direct reports regarding performance, execution, and contribution; Recruits and hires staff; Manages the different team members with respect for all people, coaching them for bringing up the strengths and skills that will set a successful group of highly motivated and strong performers; Fosters collaboration with team members; Develops a supportive and engaged team
• 10% Strategy & Business Development - Manages transformational projects from planning to execution and post action review; Shares insight and ideas on how to continue to evolve processes and increase efficiency; Drives adoption of leading-edge techniques and methods, both predictive and prescriptive; Allows team members to develop new skills

Direct Manager/Direct Reports:

• This Position typically reports to FBS Sr Manager
• This Position has 6 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Excellent written and verbal communication skills

Preferred Qualifications:

• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Strong analytical, problem solving, and research skills
• Previous people or project team management experience
• Experience with application and implementation of difference innovative technologies like RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• Certified Public Accountant designation preferred

Competencies:

• Directs Work
• Nimble Learning
• Builds Effective Teams
• Collaborates
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict

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