QA Analyst

Job Description: Responsibilities Analyze our requirements, acceptance criteria, and technical specifications to develop understanding of project goals. Complete multiple test types, including functional, integration, system, regression, user acceptance, and compatibility testing across different platforms, browsers, and devices. Assist QA Leads in creating comprehensive test plans, test cases, and scripts to support project deliverables. Maintain clear, well-structured test documentation to support repeatability and knowledge sharing. Identify, document, and prioritize issues discovered during testing; ensure defects are logged with reproducible steps, supporting evidence (screenshots, logs, service requests/responses), and detailed impact assessments. Track defect lifecycle from identification through resolution, collaborating with developers and project teams to validate fixes. Provide feedback to project managers, business analysts, and partners on test progress, results, and risks. Support root cause analysis and help guide process improvements to prevent recurring issues. Participate in daily stand-ups, sprint planning, backlog grooming, and retrospective sessions as part of an Agile delivery team. Partner with developers, UX designers, technical leads, and program managers to agree on quality expectations and testing priorities. Provide input during requirements and design discussions to ensure testability, clarity, and agreement on acceptance criteria. Communicate complex technical and quality-related issues for all partners. Contribute to projects aimed at improving QA processes, efficiency, and consistency of deliverables. Assist QA Leads and Automation Engineers in developing automated test cases and scenarios, ensuring they complement manual testing efforts. Stay informed about latest technologies and industry best practices in QA, accessibility, and automation. Support accessibility and compliance testing efforts aligned with Web Content Accessibility Guidelines (WCAG). Qualifications Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field. Minimum of 1 year of hands-on QA experience in testing software applications. Experience testing across multiple platforms, including web, mobile web, and native mobile applications. Experience with QA methodologies, testing techniques, and the Software Development Life Cycle (SDLC). Familiarity with cross-browser testing tools, web service validation, and log inspection methods. Nice to have: ISTQB or equivalent QA certification (passed). Experience with object-oriented programming languages (e.g., Java, C#) or scripting languages (e.g., JavaScript, Python, Ruby). Hands-on experience with Content Management Systems such as Adobe Experience Manager (AEM) or Sitecore. Proficiency in database queries, database testing, and API/web service testing. Familiarity with accessibility standards (WCAG) and accessibility testing tools. Exposure to automated testing frameworks and tools (e.g., Selenium WebDriver, Appium). Knowledge of cloud platforms (e.g., Amazon Web Services) and CI/CD tools (e.g., Jenkins). Prior experience working in Agile/Scrum development teams. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is ($59,000--$96,025). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. #LI-HYBRID #LI-REMOTE #LI-Merkle Location: USA - Remote - New York Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to View email address on click.appcast.io by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work