Digital Senior Product Manager - Retail Banking Products

Product Manager

As the world works and lives faster, FIS is guiding the future of how people pay, bank, and interact with financial institutions. Within our Digital Retail Banking segment, we build modern, scalable solutions that help banks of all sizes serve their customers with simple, intuitive, and secure digital experiences. From consumer onboarding to everyday money movement, we deliver capabilities that power the core of how financial institutions engage their communities.

Even as digital adoption grows, assisted channels remain essential to how financial institutions serve their customers. Branch associates and contact center agents handle complex, high‑trust interactions that require clarity, empathy, and expertise whether opening accounts, resolving servicing issues, or guiding customers through moments that technology alone can't solve.

At FIS, we invest deeply in the assisted experience across both the branch and the contact center. Our goal is to give bankers and agents modern tools that reduce friction, eliminate swivel-chair processes, and provide a unified view of customer information. The Digital One Banker application sits at the core of this strategy, enabling consistent, efficient, and compliant workflows no matter where the customer reaches out. From the lobby to the phone channel, we're elevating the associate experience so institutions can deliver fast, confident, and human-centered service.

We are seeking a Product Manager to shape the next generation of the Digital One Banker application, spanning both account opening and servicing solutions used by thousands of bankers across the country. In this role, you will drive product strategy, collaborate closely with engineering, UX, Site Reliability Engineering, and work directly with bank clients to understand evolving needs and turn them into industry‑leading capabilities.

This is a highly cross‑functional and visible position ideal for someone who loves building products, solving real customer problems, and influencing the future of retail banking.

You'll join a tight‑knit, high‑impact product team focused on elevating the banker experience and modernizing branch technology. We partner deeply with UX, engineering, SRE, product marketing, client engagement, and other product lines across Digital Retail Banking. The team values clarity, accountability, learning, and building products that bankers actually enjoy using, not technology for technology's sake.

We work collaboratively, iterate quickly, and prioritize solving meaningful customer problems with simplicity and excellence.

Define and own the product vision and roadmap for Digital One Banker, ensuring the banker experience is fast, intuitive, and scalable across account opening and servicing workflows.

Partner with clients including major regional and national banks to understand their operational needs, regulatory requirements, and branch strategies, translating them into actionable product capabilities.

Collaborate with UX researchers and designers to create experiences that reduce banker effort, streamline workflows, and resolve friction in complex in‑branch interactions.

Work closely with engineering and SRE to ensure features are technically feasible, built for scale, and supported with reliability, performance, and resilience in mind.

Translate requirements into clear user stories, prioritize backlog items, and guide features through agile development cycles.

Monitor product performance and adoption, using data to improve workflow efficiency, reduce handle time, and enhance overall banker satisfaction.

Stay ahead of industry trends in onboarding, identity, branch technology, and customer/associate experience to inform product strategies and innovation opportunities.

Represent the product externally, participating in client discussions, roadmap reviews, release briefings, and RFP responses.

7 + years of product management experience in SaaS, fintech, banking, or other enterprise software environments.

Understanding of retail banking, account opening, KYC/identity, servicing workflows, or similar domains or a strong desire to learn.

Ability to break down complex operational processes and convert them into intuitive, elegant digital workflows.

Experience working with UX, engineering, and SRE teams in agile environments.

Strong communication and storytelling skills, especially when translating client needs into product direction.

Analytical mindset with comfort using data to drive decisions and measure impact.

Background in Digital or Retail Banking

Familiarity with compliance, identity verification, or onboarding solutions

Experience building products that operate at scale across multiple bank cores or environments

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you: • A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits