Product Specialist

Product Specialist Location: Portland, OR Onsite Flexibility: Hybrid (3 days onsite Tuesday-Thursday, remainder remote) Contract Details Position Type: Contract Contract Duration: ~5.75 months Start: As Soon As Possible Shift / Hours: 40 hours/week, Monday-Friday, generally 8:00 a.m. - 5:00 p.m. PT (flexible) Job Summary The Product Specialist / Non-Residential Program Manager oversees key programs within the client’s business demand response (DR) portfolio, specifically the Commercial Smart Thermostat and Multi-family Water Heater programs. These programs drive the client’s flexible load strategy in support of Oregon’s clean energy future. This role ensures program success through strategic development, implementation oversight, vendor performance management, and continuous improvement aligned with corporate goals, regulatory expectations, and customer needs. Key Responsibilities Serve as the subject‑matter expert in target markets to position a comprehensive set of programs. Maintain extensive market knowledge through publications, trade organizations, and industry events. Develop market‑driven solutions for business customers. Lead projects/workstreams to define innovative, cost‑effective strategies driving program success. Ensure vision and strategy align with corporate goals and industry trends. Collaborate cross‑functionally to track program performance and evaluate improvements. Use data‑driven insights to enhance customer experience, tariff structures, and grid performance. Lead initiatives to advance program performance through emerging technologies. Manage program progression through growth, maturity, and discontinuation stages. Guide program enhancements and expansion of customer participation. Lead coordination with stakeholder groups for strategy execution and promotional planning. Partner with regulatory, fiduciary, and grid planning teams for reporting and compliance. Develop shared goals and success metrics with operational partners. Create and implement processes ensuring high‑quality customer experiences. Improve program design to boost customer satisfaction and participation. Support outreach, training, and direct customer communication as needed. Represent the company on committees and within industry organizations. Maintain relationships to promote the company’s leadership in program innovation. Oversee vendor performance regarding scope, schedule, and budget. Required Experience Background in non‑residential program management, demand response, DSM, or energy program leadership. Demonstrated experience developing and executing program strategies. Experience managing complex, cross‑functional projects. Strong analytical and market analysis capabilities. Nice‑to‑Have Experience Expertise in DR program design or flexible grid solutions. Experience navigating regulatory processes and reporting requirements. Prior work with customer experience optimization in utility or energy sectors. Required Skills Ability to interpret and solve complex program and business challenges. Strong strategic planning and program development capabilities. Excellent communication and leadership skills for cross‑functional collaboration. Preferred Skills Expertise in developing innovative and cost‑effective program solutions. Advanced analytical skills using data‑driven insights to enhance program performance. Ability to work independently with minimal guidance while influencing outcomes. Additional Skills Strong vendor management capability. Ability to lead customer engagement activities and support recruitment. Capability to manage programs across lifecycle stages. Experience aligning program vision with corporate goals and regulatory requirements. Benefits Medical, Vision, and Dental Insurance Plans 401(k) Retirement Fund About the Company Leading provider of sustainable energy solutions in Oregon, committed to building a cleaner, smarter, and more enduring future. The organization tackles climate challenges through innovation, community impact, and collaborative problem‑solving—enabling customers and teams to create positive environmental change. #J-18808-Ljbffr