Community Support Team- Associate Professional

Job Description

Job Description

Overview:
The Associated Professional (AP) for the Community Support Team (CST) provides essential support services to individuals with mental health needs. This role is designed for professionals who hold a degree in a Human Services field but do not yet meet the two years of post-graduate work experience requirement. Under the supervision of a Qualified Professional (QP) or Team Lead, the AP delivers interventions, supports treatment plan implementation, and helps individuals connect to resources that enhance their well-being and independence.

This is an excellent opportunity for individuals seeking to gain hands-on experience while making a meaningful impact in the lives of others.

Enjoy the best of both worlds! This hybrid role lets you stay connected in the community—where your impact matters most—while also joining us in the office occasionally for documentation, team collaboration, and staff support.

Entry Requirements:

• Bachelor’s Degree in a Human Services field (e.g., Psychology, Social Work, Counseling, or a related field).
• Interest in working with individuals with mental health needs and demonstrated understanding of the population's challenges.
• No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry or Central Registry.

Position Requirements:

• Certification in First Aid/CPR, Bloodborne Pathogens, and NCI/CPI Part A (or willingness to obtain).
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Valid driver’s license and access to reliable transportation for community-based services.
• Basic proficiency in computer applications, including Microsoft Office and electronic documentation systems.
  

Duties and Responsibilities:

Service Delivery:

• Assist individuals served in building daily living skills, coping strategies, and self-management techniques.
• Support clients in navigating and accessing resources, such as housing, employment, and healthcare services.
• Provide hands-on support during community outings, appointments, and skill-building activities.
• Assist in implementing behavioral interventions, such as role-playing and modeling, under supervision.
• Build and maintain positive relationships with clients, encouraging active participation in their recovery plans.

Collaboration and Team Support:

• Work closely with the QP and Team Lead to implement individualized treatment plans.
• Participate in weekly CST meetings, providing updates on client progress and needs.
• Collaborate with team members to identify and address barriers to client success.
• Act as a liaison between clients and external providers to ensure seamless service delivery.

Documentation and Compliance:

• Maintain accurate and timely records of all services provided, including progress notes and incident reports.
• Follow all agency policies, Medicaid guidelines, and state regulations regarding service delivery and documentation.
• Report significant changes in client behavior or circumstances to the QP or Team Lead promptly.

Crisis Support:

• Assist in de-escalating crisis situations, ensuring the safety and stability of clients.
• Collaborate with team members to develop and implement crisis intervention plans as needed.

Work Environment and Expectations:

• Deliver services in various settings, including client homes, community locations, and office environments.
• Flexibility to work evenings or weekends, as needed, to meet client needs.
• Maintain professional boundaries and uphold confidentiality standards.
• Exhibit cultural competence and sensitivity in working with diverse populations.

Physical Demands:

• Ability to perform tasks associated with community-based services, including standing, walking, and occasional lifting.
• Willingness to travel locally for client visits, team meetings, and service-related activities.

Key Competencies:

• Empathy: Demonstrate genuine care and understanding for the needs and challenges of individuals served.
• Communication: Effectively convey information to clients, families, and team members in a clear and supportive manner.
• Adaptability: Flexibly respond to changing circumstances and client needs.
• Teamwork: Collaborate effectively with team members to deliver comprehensive care.
• Initiative: Proactively engage in tasks and seek opportunities to enhance skills and contribute to the team.

This position provides a foundational role for individuals seeking to develop their expertise in mental health services while making a positive impact. The Associated Professional is a valued member of the Community Support Team, contributing to the holistic care and recovery of individuals served.