CLERICAL SUPERVISOR- SCH HIM

Clerical Supervisor

The Clerical Supervisor is responsible for overseeing the daily operations of the clerical functions within the Health Information Department. This role ensures the timely processing, analysis, completion, scanning, storage, and release of medical records while maintaining compliance with organizational policies and regulatory requirements. The Clerical Supervisor provides leadership, training, and operational support to clerical staff to ensure departmental goals and productivity standards are achieved.

Essential Duties & Responsibilities

• Direct daily activities of clerical staff and ensure production goals are met.
• Ensure departmental policies, procedures, and guidelines are followed.
• Communicate updates, changes, and operational information to staff.
• Provide training, coaching, feedback, and corrective action as needed.
• Complete annual performance evaluations.
• Ensure equipment and supplies are available for staff.
• Explain and enforce hospital policies and procedures.
• Create work schedules and monitor time and attendance records.
• Maintain productivity records and prepare reports as requested.
• Maintain knowledge of CMS Conditions of Participation, HIPAA, and DNV standards.
• Monitor chart analysis task queues and incomplete chart reports.
• Ensure charts are completed within established timeframes.
• Assist patients with patient portal access and usage.
• Cross-training all clerical department functions and provide support as needed.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent, required.
• Supervisory experience, highly preferred.
• Healthcare experience, highly preferred.

Skills and Competencies

• Ability to follow written and oral directions.
• Demonstrates personal and professional accountability.
• Ability to work independently and exercise sound judgment.
• Strong problem-solving and critical-thinking skills.
• Proven ability to maintain confidentiality.
• Excellent customer service and communication skills.
• Ability to coordinate daily workflow and departmental priorities.
• Flexible, dependable, and adaptable to change.
• Leadership and employee management skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy.
• Effective written and verbal communication skills.
• Knowledge of health information management processes.
• Ability to prioritize multiple responsibilities.
• Ability to maintain confidentiality of patient information.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.