Front Office Lead

Job Description

Job Description

Elite Dental Wellness | Houston, TX

At Elite Dental Wellness, we believe exceptional dentistry begins long before a patient sits in the dental chair. It starts with the first phone call, the first smile at the front desk, and every interaction that follows.

We're looking for a strong, experienced Front Office Lead who thrives on organization, leadership, accountability, and creating an exceptional patient experience.

This is not an Office Manager position.

This is a hands-on leadership role responsible for leading our administrative team, ensuring our front office systems run efficiently, coaching team members both in-office and remotely, and helping our practice achieve excellence every day.

If you're someone who naturally takes ownership, enjoys developing people, loves systems, and refuses to let details fall through the cracks, we'd love to meet you.

What You'll Be Responsible For :

Leadership

• Lead, coach, and develop our front office team
• Manage communication and accountability for both onsite and remote administrative team members
• Conduct daily huddles and administrative check-ins Hold team members accountable to performance expectations
• Create a positive, solution-oriented culture

Patient Experience

• Ensure every patient receives a five-star experience from first contact through checkout
• Resolve patient concerns with professionalism and empathy
• Maintain high standards of hospitality and communication
• Protect the Elite Dental Wellness brand in every interaction

Administrative Operations

• Oversee scheduling efficiency and provider productivity
• Monitor schedule utilization and minimize openings
• Manage confirmations and patient communication
• Ensure treatment plans move efficiently through the patient journey
• Maintain accurate patient records and documentation
• Coordinate administrative workflows with the clinical team

Insurance & Financial Coordination

• Monitor insurance verification processes
• Oversee claim submission workflows
• Ensure accurate patient estimates
• Assist in reducing outstanding insurance balances
• Support collection goals and financial policies

Performance & KPIs

You'll play a major role in helping our practice meet key goals by tracking metrics such as:

• Schedule utilization
• New patient conversion
• Treatment acceptance
• Reappointment rate
• Outstanding insurance claims
• Collections
• Same-day dentistry opportunities
• Phone conversion
• Administrative team productivity

You'll use data—not emotion—to coach and improve performance.

We're Looking For Someone Who...

• Has 3+ years of dental front office experience
• Has previous leadership or supervisory experience
• Understands PPO insurance and dental billing
• Is highly organized and detail-oriented
• Can confidently coach and hold others accountable
• Communicates professionally and positively
• Is comfortable learning technology and improving systems
• Remains calm under pressure
• Loves solving problems instead of creating them

Bonus Qualifications

Experience with:

• Open Dental
• Flex Dental
• Dental insurance coordination
• Multi-provider practices
• Remote team management
• KPI reporting
• Process improvement

Our Core Values

We're looking for someone who naturally demonstrates:

• Ownership over excuses
• Integrity in every decision
• Compassion for patients and teammates
• Continuous improvement
• Professionalism
• Positive leadership
• Team-first mentality

Why You'll Love Working Here

At Elite Dental Wellness, we don't settle for average.

We're building something special—a practice where patients truly feel cared for and team members have the opportunity to grow personally and professionally.

You'll work alongside people who support one another, celebrate wins, embrace accountability, and strive for excellence every day.

If you're looking for "just another front desk job," this probably isn't the right fit.

If you're excited to lead a high-performing administrative team, make a meaningful impact on patients' lives, and help shape the future of an exceptional dental practice, we'd love to hear from you.

Apply today and tell us why you'd be the right person to lead the front office at Elite Dental Wellness.