Healthcare Operations Support Specialist - Mental Health

Benefits Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Job Overview We are looking for a detail‑oriented Operations Support Specialist to help support the back‑office operations of a growing mental health practice group. This is a hybrid role, with remote work flexibility and mandatory attendance at our Bethesda, MD office at least two days per week. Responsibilities Monitor escalated billing/account issues that have not been resolved through the standard billing process. Follow up on unresolved accounts with the billing team, internal staff, vendors, or leadership as needed. Track escalated accounts to ensure each item has a clear status, next step, owner, and follow‑up date. Identify accounts where billing follow‑up appears delayed, incomplete, or unclear. Review reports to identify aging balances, denials, COB issues, unresolved patient balances, and missing follow‑up. Maintain trackers for open items, overdue follow‑ups, and unresolved issues. Monitor mandatory billing outreach completion through approved workflows or systems. Generate payroll support reports for leadership review. Monitor workflow activity in business systems, spreadsheets, or other tools. Support new‑location onboarding by tracking setup tasks, deadlines, owners, and open items. Follow up with internal teams, billing, vendors, and leadership on assigned tasks. Escalate delayed, incomplete, or unclear items to the appropriate person. Prepare simple status updates, summaries, and data reports for leadership. Qualifications Strong Excel and data analysis skills. Strong attention to detail. Self‑directed and able to work independently. Takes ownership of assigned tasks and follows through until items are completed or escalated. Comfortable managing open items without constant reminders. Comfortable working with spreadsheets, reports, trackers, and task lists. Strong written communication skills. Reliable follow‑through and ability to stay organized. Comfortable working across multiple systems. Able to commute to the Bethesda, MD office on a weekly basis. Mental health practice experience preferred. Healthcare, billing, revenue cycle, payroll, or operations experience preferred. Helpful Experience Mental health practice operations. Healthcare operations or administrative support. Medical billing or revenue cycle support. Payroll reporting or compensation tracking. Excel, Valant, EMRs, CRMs, or similar systems. Supporting multi‑location operations. Growth Opportunity This position has growth potential. After six months, candidates who demonstrate strong performance, independent ownership of tasks, and the ability to manage workflows with minimal oversight will be evaluated for advancement into a manager‑level position. Compensation $45,000 base salary, with eligibility for performance‑based bonuses up to $3,000 annually. Bonus eligibility is based on meeting defined performance metrics related to report accuracy, timely follow‑up, issue tracking, escalation management, payroll report support, and completion of assigned operations tasks. About Us We are a growing outpatient mental health practice group with multiple locations, supporting clinicians, patients, and clinic leadership by ensuring the operational side of the business runs smoothly. #J-18808-Ljbffr Ellie Mental Health-Capital Region NY