Police Dispatcher II

Dispatcher II - Police Dispatcher

At Utah Valley University, the Dispatcher II - Police Dispatcher serves in a critical role that helps keep the campus community safe, informed, and connected. Working at the center of public safety operations, this position coordinates emergency and non-emergency responses, dispatches police and campus safety personnel, monitors security systems, and ensures that important information is communicated quickly and accurately. Every shift presents opportunities to make a meaningful impact by supporting timely responses and helping others during situations that matter most. UVU offers the opportunity to be part of a mission-driven institution dedicated to student success and community well-being. As a Dispatcher II, you will develop specialized skills in emergency communications, incident coordination, and public safety technology while working alongside dedicated professionals committed to service and teamwork. This position is ideal for individuals who thrive in a fast-paced environment, remain calm under pressure, and take pride in playing an essential role in maintaining a safe and welcoming campus.

Summary of Responsibilities

• Dispatch and Coordination: Dispatches police and security personnel to incidents and requests for service. Maintains constant communication with field units, monitors officer activity, and ensures accurate logging of radio traffic and broadcasts. Utilizes the Milestone Camera System to assist officers by locating footage of suspects and ongoing incidents.
• Call Intake and Communication: Receives and responds to incoming calls related to crimes, emergencies, and service requests. Collects, verifies, and records essential information to ensure an accurate and timely response. Documents all calls and complaints in the Spillman Computer-Aided Dispatch CAD system.
• Alarm and Security Monitoring: Monitors alarm systems for all university facilities and coordinates paging and notifications during emergencies. Relays radio and telephone messages between officers and the campus community. Controls access to secured areas and monitors the departmental and campus closed-circuit camera and intercom systems.
• Systems Operation and Clerical Support: Operates and maintains proficiency in the National Crime Information Center NCIC, the computer-aided dispatch CAD system, and an 8 MHz radio console. Performs related administrative and clerical duties, including maintaining the electronic dispatch log and other required documentation.
• Additional Duties: Performs other job-related duties as assigned to support department operations and public safety initiatives.

Qualifications / Licenses / Certifications

• High school diploma or equivalent.
• Ability to type a minimum of 40 wpm.
• Must be able to work rotating shifts, including nights, weekends, and holidays as required.
Preferred Qualifications:
• Experience in a dispatch, customer service, or communications-related position requiring frequent use of telephones, radios, and computer systems.
• Demonstrated ability to operate multi-line telephones and two-way radio systems efficiently and professionally.
• Knowledge of police radio codes, procedures, and emergency communication protocols.
• Familiarity with the Milestone camera system and Spillman.
• Strong verbal communication skills and ability to remain calm and composed under pressure.

Knowledge / Skills / Abilities

Knowledge:

• Knowledge of police dispatching procedures, protocols, and terminology.
• Knowledge of the National Crime Information Center (NCIC) operations and requirements.
• Working knowledge of law enforcement computer systems such as Spillman CAD, NCIC, and other related communication and data systems.
• General knowledge of standard office procedures, recordkeeping, and documentation practices.

Skills:

• Skilled in operating multi-line telephones, computer systems, and two-way radio equipment.
• Proficient in data entry, with the ability to type a minimum of 40 words per minute.
• Strong interpersonal and communication skills, both verbal and written.
• Skilled in applying sound judgement and attention to detail in high-pressure situations.

Abilities:

• Ability to exercise initiative, independent judgement, and resourcefulness under varying conditions.
• Ability to remain calm and think clearly in stressful, fast-paced, or potentially volatile situations.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Ability to establish and maintain effective working relationships with dispatchers, police officers, coworkers, faculty, staff, and students.
• Ability to adapt to changing priorities and multitask effectively in a dynamic environment.

Benefits

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce. UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future. Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave