Guest Service Representative - Graduate Cincinnati

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our Graduate by Hilton Cincinnati team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What’s In It For You? When you join SHG you’ll be part of a team committed to an inclusive, employee‑focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401(k) Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more! Job Duties and Responsibilities Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ short to management. Keep front desk area clean and organized Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival Attend promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives Education and Experience Minimum of one (1) year in Front Desk Operations In‑depth knowledge of hotel Front Desk operations Minimum of High School education Knowledge, Skills, and Abilities Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Compensation Range $15–$16.50 Schulte Hospitality Group is an Equal Opportunity Employer. #J-18808-Ljbffr Schulte Hospitality Group