Nonprofit Case Manager

About the Opportunity

We are seeking a compassionate, thoughtful, and highly organized Nonprofit Case Manager to support individuals and families navigating challenging circumstances. This role provides an opportunity to make a meaningful impact by working directly with applicants and grant recipients, understanding their unique situations, connecting them with resources, and helping them move toward greater stability and success.

Find out more about this role by reading the information below, then apply to be considered.

This is a hybrid position, with a few days each week working from our Chicago office and the remaining days working remotely.

The Case Manager will manage an assigned caseload from initial application through ongoing follow-up, while partnering closely with the broader team to evaluate needs, identify solutions, and measure outcomes. The right person will be an excellent writer, communicator, a strong listener, and someone who can balance empathy with sound judgment and attention to detail.

Salary Range: 60-65k

Key Responsibilities

• Meet with applicants to learn about their circumstances, needs, challenges, and goals, creating a supportive and comfortable environment for open conversation.
• Review individual situations and contribute recommendations and insights during case and grant review discussions.
• Develop meaningful, supportive relationships with grant recipients and serve as a trusted resource throughout their engagement with the organization.
• Establish individualized plans with clearly defined goals and measurable outcomes based on each recipient's circumstances.
• Maintain regular contact with recipients to monitor progress, provide support, and identify changing needs or additional opportunities for assistance.
• Evaluate case progress and outcomes and communicate key updates, observations, and recommendations to the team.
• Maintain thorough, accurate, and timely case records and documentation.
• Prepare clear, professional written case summaries, case notes, updates, and other communications.
• Research and develop a network of community resources and support services that can be shared with applicants and recipients, including financial counseling and other social-service resources.
• Build relationships with nonprofits, social workers, community organizations, and other referral partners to expand awareness of available support.
• Help identify communities and populations that could benefit from the organization's programs and contribute to outreach efforts.
• Handle sensitive information and difficult conversations with professionalism, discretion, empathy, and sound judgment.

What You Bring

• 5+ years of professional experience in social work, case management, or a related social-services field.
• Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds and life experiences.
• Genuine empathy and strong social awareness, with the ability to understand different perspectives and respond appropriately to sensitive situations.
• Excellent written and verbal communication skills, including the ability to clearly document cases and communicate information to both internal and external audiences.
• Exceptional attention to detail and strong organizational skills.
• Strong assessment, critical-thinking, and problem-solving abilities.
• Ability to manage multiple cases, priorities, and follow-up activities while maintaining a high level of accuracy.
• Resilience and the ability to remain composed and effective when working through complex or emotionally challenging situations.
• A collaborative, solutions-oriented approach and a genuine desire to help others.

Education & Experience

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field preferred.
• BSW preferred; Master's degree is a plus. xhyhwjd
• 5+ years of case management experience within a nonprofit, social-service organization, community organization, or similar environment preferred.