Bartender, Bar

Bartender Position at Hilton Garden Inn Cleveland Downtown

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of excellence include:

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and expectations:

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Responsibilities:

• Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.
• Bar Organization: Maintain proper and adequate set-up of the bar area.
• Bar Stocking: Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
• Mixology: Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
• Meeting Attendance: Attend monthly departmental meetings.
• POS Skills: Input orders into computer and secure accurate payment.
• Cash Management: Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.
• Bar Stock Management: Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.
• Bar Manicure: Sanitize and clean in and around the bar area.
• Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.
• Menu Knowledge: Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.
• Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
• Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.
• Team Player: Work effectively and efficiently with the service and kitchen teams.

Success metrics:

• Happy Guests: Management Performance Ratings, Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks, Leadership Walk-throughs, Guest Ratings/Reviews
• Product Consistency & Quality: Checklist Tracking, Management Performance Ratings, Guest Ratings
• Teamwork: Management Performance Ratings

Qualifications & Requirements:

• Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain laundry supplies, linens and other items.

Language + Reasoning Skills:

• Read, write, understand and communicate with others effectively using the English language.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company:

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members