Assistant Manager

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts

Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to: 

Club Manager 

Essential Duties and Responsibilities 

Daily Staff Management Duties: 

• Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered. 
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. 
• Lead a team through systems and operations to achieve common goals. 
• Assist in preparation of all HR related forms in a timely manner. 
• Work with Club Manager to resolve employee issues or concerns in a professional manner. 
• Assist Club Manager in disciplinary/ termination activities. 
• Provide backup support for any employee who is absent. 
• Uphold the integrity and security of staff files and sensitive company documents. 
• Be a brand ambassador by leading a Judgement Free lifestyle. 
• Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff. 
• Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting. 

Customer Service / Front Desk Activities: 

• Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed. 
• Answer phones in a friendly manner and professionally assist callers. 
• Give tours, sign up new members, log amenities, and communicate updates and events to members and guests. 
• Respond to members questions and concerns in a timely and professional manner. 
• Conduct beverage or merchandise purchases on the POS systems. 
• Assist in emergency medical situations. 
• Uphold rules and policies in the facility. 
• Detailing tanning beds/ acrylics/vents on a weekly basis. 
• Counting and tracking inventory on a weekly basis. 
• Running all necessary reports on a daily basis. 
• Lead by example and maintain consistent accountability. 
• Communicate effectively and clearly between all staff members. 

Member Accounts: 

• Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions. 
• Properly submit refund proposals. 
• Create new memberships. 
• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance: 

• Keep front desk area as well as the lobby clean and orderly. 
• Regular facility cleaning and upkeep. 
• Regular cleaning of equipment and tanning units. 
• Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule. 
• Accurate completion of daily and weekly cleaning responsibilities. 
• Oversee the safety of employees, members, and club. Report repairs to the Director of 
• Operations as well as assigned maintenance technician in a timely manner. 

Club Cleanliness and Maintenance: 

• Go above and beyond to keep the front desk area and lobby clean and orderly. 
• Regular facility cleaning and general upkeep of club. 
• Ensuring all equipment is clean on a daily basis. 
• Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes. 
• Holding the team accountable for daily cleaning lists and assigned equipment. 

Miscellaneous: 

• Oversee the ordering of club supplies using a specific budget base on club requirements. 
• Track key performance indicators such as guest counts, cancels, and info calls. 
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. 
• Assist in the completion of recorded info call inspections. 
• Actively participate in growth and development opportunities. 
• Successfully partner with team members and senior leadership. 

Qualification/ Skills: 

• One year of customer service experience is preferred. 
• High school diploma/ GED equivalent required. 
• Must be 18 years or older. 
• CPR certification required. 
• Superior problem solving skills. 
• Exceptional leadership and diplomacy skills. 
• Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty. 
• Must be willing to occasionally travel for training and to support other locations. 
• This position may require overtime, weekends, evenings, and holidays. Must be flexible. 

Physical Demands: 

• Continual standing and walking during shifts. 
• Continual talking in person or on the phone during shift. 
• Must be able to lift 75 pounds. 
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.