Medical Receptionist

Job Description

Job Description

Job Summary/Objective : Pediatrics in Brevard is seeking a friendly, professional, and detail-oriented Medical Receptionist to join our pediatric team. This position serves as the first point of contact for patients and families, creating a welcoming and positive experience while delivering exceptional customer service. The Medical Receptionist is responsible for supporting daily front office operations, ensuring efficient patient flow, and maintaining accurate administrative processes. This role is scheduled Monday through Friday, includes a rotating weekend shift, and requires occasional travel to other Pediatrics in Brevard office locations based on the needs of the practice.

ESSENTIAL FUNCTIONS

• Welcome patients and families in a courteous and professional manner; accurately register, check in, and check out patients while verifying demographic and insurance information.
• Schedule, reschedule, and confirm appointments for pediatric patients in accordance with practice guidelines.
• Answer incoming phone calls, address patient inquiries, and route messages to the appropriate team members in a timely and professional manner.
• Maintain accurate patient records and ensure all required documentation is completed, updated, and properly filed.
• Verify insurance eligibility and benefits, collect applicable copayments, and assist with basic billing and account inquiries.
• Collaborate with providers, clinical staff, and other departments to promote efficient patient flow and a positive patient experience.
• Monitor and maintain the reception area and front office to ensure a clean, organized, and welcoming environment.
• Protect patient privacy by adhering to all HIPAA requirements, confidentiality standards, and company policies.
• Follow established policies, procedures, and workflows to support effective practice operations; identify and communicate opportunities for process improvement.
• Assist with administrative projects and perform other duties as assigned to support the needs of the practice..

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

• Walking, squatting, sitting, bending, reaching: 75% 
• Standing: 25% 
• Average lifting requirements: 20-40 lbs. Frequency of Lifting: 0-25% of the time.
• Additional physical demands: Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). 
• Ability to type 60 wpm. 
• Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine. 

VISUAL, HEARING, AND MENTAL DEMANDS

• Vision adequate to perform essential functions such as reading telephone displays/computer terminals for long periods of time. 
• Hearing adequately to perform essential functions such as answering the telephone.
• Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations and adequately handle stress.

Travel Requirements: Travel is required based on the operational needs of the practice and may include assignments at any Pediatrics in Brevard (PIB) location. Employees must have reliable transportation and the ability to travel between office locations as needed.

Qualifications:

• High school diploma or equivalent required; additional education or certification in medical office administration is a plus.
• Previous experience as a medical receptionist or in a healthcare setting, preferably pediatrics.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Familiarity with insurance procedures and medical terminology is preferred.

PIB is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.