Data Support Specialist

Job Description The Data Support Specialist is a role on the Data Team in the IT department for Randolph Public Schools. The Data Support Specialist provides critical support to the Information Technology department for Randolph Public Schools. The position combines work related to Data Control, helpline functions, user administration, and assisting the data team with various analysis and related tasks. Expectations for the successful candidate are: Data Team: Collect, analyze, process and maintain student data for local and state reporting. The state report is processed and submitted 3 times during each school year. Ensures completeness and accuracy of student records in the district’s SIS. Works with the data team to create efficiencies, automation, and leverage technical tools such as AI agents to enhance accuracy and processing time for the records. Work closely with all departments and schools to maintain all student and guardian contact data elements (e.g., SPED, ML, Title1, McKinney‑Vento). Work with the Registrar to facilitate the registration process for incoming students, review and process required documents, enroll when approved, and create the student record, Gmail, and schedule as needed. Assist with state reports and support tech team as needed. Helpline Functions: Assists in answering the IT main phone line. Performs first‑level help desk support for district technologies, triaging and directing clients to resources. Performs password resets and tier‑1 troubleshooting of issues related to system logins and role‑based access management for various applications. Supports all staff with use of SIS for grading, scheduling, reports, contacts, attendance, data analytics, and other software functions. User Administration: Manage SIS and Gmail accounts for students and staff. Activities include setting up new users, troubleshooting account syncing, unblocking, managing distribution groups, organizational units, O365 licenses, Active Directory. Update staff data, accounts, passwords, access, licenses, position and building changes, in coordination with HR for new hires and exiting staff. Disable student access and Gmail when they leave the district. Print student IDs Other duties as assigned Job Details Position Type: Full-time Salary: $60,000 to $65,000 Per Year Job Categories: Support Staff > Clerical, Support Staff > Computer Support, Support Staff > Secretary Equal Opportunity Employer The Randolph Public Schools (RPS) is an Equal Opportunity/Affirmative Action Employer. The RPS do not discriminate on the basis of race, color, creed, national origin, ethnic identity, sex, gender identity, disability, handicap, age, religion, sexual orientation or homelessness in admission to or participation in its programs and activities. RPS does not tolerate any form of discrimination, intimidation, threat, bullying, coercion and/or harassment that insults the dignity of others by interfering with their ability or freedom to learn and work. Job Requirements Desired skills: PowerSchool, Google Admin, Google Apps, Active Directory, basic understanding of technology supplies, IT experience, Munis experience, data literacy, data quality, data analytics, data storytelling, BI tools (Tableau, PowerBI, Similar) experience a plus. At least 5 year(s) of relevant experience preferred. Bachelor degree preferred. Citizenship, residency or work visa required. #J-18808-Ljbffr