CSR Order Administrator

CSR Order Administrator

Grapevine, Texas, United States

About the Job

Seeking an experienced Order Administrator - CSR to manage all aspects of orders processing and fulfillment, ensure a timely response to internal & external customer requests to achieve customer satisfaction goals. Candidates MUST HAVE EXCELLENT EXCEL SKILLS WITH V-LOOKUPS, PIVOT TABLES & FORMULAS FOR data analysis and reporting.

General Duties:

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Assist in generating reports using excel.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.
• Build and maintain a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Responsible for maintaining a positive work environment while supporting the company’s culture and fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications - Education and/or Experience

• High school graduate or equivalent.
• At least one year of RECENT CSR/Order Management experience.
• Must be proficient with MS Excel for data analysis (this includes formulas, pivots and v-lookups).
• Work well with a team and exhibit effective communication skills.
• Pays close attention to details to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be hands-on with ambition and drive to succeed - Makes things happen.
• Goal oriented and must be accustomed to achieving results through teamwork.
• Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive