Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a fast-paced manufacturing operation in Charlotte, North Carolina. This Contract position focuses on customer coordination, shipment planning, and accurate administrative support to help products move efficiently and on schedule. The role works across customers, warehouse teams, planners, buyers, and global partners, making strong communication and organization essential. The ideal candidate brings prior experience in a manufacturing or distribution setting and can manage detailed logistics tasks with accuracy and urgency.

Responsibilities:

• Manage shipment activity from order readiness through delivery, ensuring customer timelines are met and updates are communicated promptly.

• SAP Experience

• Prepare and organize shipping records, delivery paperwork, and related customer documents with a high level of accuracy.

• Partner closely with warehouse staff each day to align on outbound loads, incoming materials, and pickup arrangements.

• Process invoice-related entries and maintain current transaction records in internal systems once shipments are received.

• Coordinate with carriers and transportation providers to schedule pickups, confirm load details, and resolve shipping issues as they arise.

• Share critical shipment information such as quantities, pallet counts, weights, and packaging needs with customers and logistics partners.

• Track delivery progress and follow up to verify successful pickup, transit movement, and final receipt.

• Work with planners, buyers, and cross-functional teams to align production timing with customer delivery expectations.

• Maintain complete and well-organized records in company systems to support visibility, reporting, and service accuracy.

• Support special projects, including launch-related shipping activity and other time-sensitive coordination needs.

• Previous experience in customer service, logistics, shipping, supply chain, or manufacturing support roles.

• SAP Experience

• Hands-on experience working within an ERP or similar business system is required.

• Background in a manufacturing or distribution environment is strongly preferred.

• Strong administrative skills with the ability to manage multiple tasks, schedules, and priorities at once.

• Clear written and verbal communication skills with a customer-focused approach.

• Proficiency with Microsoft Office applications, especially Excel and Outlook.

• High attention to detail, strong follow-through, and the ability to work independently in a fast-moving environment.

• Experience handling order entry, inbound inquiries, or outbound customer communication is a plus.