Business Systems Analyst

Business Systems Analyst Job ID 10149673 | Location Kissimmee, Florida, United States | Business Walt Disney World Resort | Date posted May 29, 2026 Job Summary As a Risk Management Systems Team member, the Business Systems Analyst is responsible for maintaining day‑to‑day claims systems support and project managing new technologies within Risk Management. We are looking for a candidate who can get up to speed quickly, has a great attitude, and is passionate about support and service. This candidate is a team player who holds themselves accountable for their responsibilities, team partnership, business user support, and collaboration with internal and external partners. An ideal candidate believes the impossible is possible and can accomplish anything by asking the right questions and thinking outside the box. Responsibilities Using a moderate level of guidance, managing projects of small to medium complexity to ensure business needs are met and completed within a defined schedule and budget. Work with vendors and internal partners on tasks to ensure that design, development, and testing are completed successfully for project implementations. Work collaboratively with users to understand business problems and opportunities for efficiency and optimization. Then, analyze and present solution options. Identify, troubleshoot, and resolve straight‑forward user‑reported system issues, including data interface and functional issues with minimal guidance using documented procedures. Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems. Explain complex business and technology information to internal and external contacts in both written and verbal formats. Basic Qualifications Bachelor's Degree in Information Technology or related field Minimum of 2 years of project management experience Demonstrated experience with identifying, troubleshooting, and resolving user‑reported application issues. Minimum of 3 years of experience. Ability to interpret business needs into application requirements and recommend solutions for enhancements Ability to partner with Information Technology and 3rd party teams to test upgrades and changes to the environment Proven experience with supporting Interfaces, including outbound/inbound file transfers and web services Ability to effectively communicate highly complex business and technology information with both internal and external contacts in both written and verbal formats Ability to lead meetings and reach desired outcomes set for those meetings Experience working with cross‑functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts Preferred Qualifications Master's degree in computer science or related Technology field. Project Management Professional Certification (PMP) Proven experience with supporting applications: Riskonnect ClearSight, Edge, and Chrome Basic knowledge using software such as ServiceNow, Smartsheet, and SharePoint The hiring range for this position in Orlando, FL is $76,800 to $102,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Equal Employment Opportunity Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Disability Accommodation For Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr The Walt Disney Company