Customer Service Representative - Travel-Ready & Tech-Savvy!

Job Description

Job Description

Job description

✈️ Customer Service Representative – Travel-Ready & Tech-Savvy!

Company: Sun Print Management  Location: Office in Holiday, Florida + Nationwide Travel

About Sun Print Management

We’re a fast-moving technology company revolutionizing large-scale print infrastructure across the U.S. Our mission? To deliver smart, efficient print solutions to businesses nationwide. We're looking for a high-energy  Customer Service Representative (CSR)who thrives on travel, teamwork, and tech-driven problem solving.

What You’ll Do

As a CSR, you’ll be a key player in our project team, supporting both pre-sales and post-sales efforts. You’ll travel extensively to customer sites, conduct audits, and help optimize their print environments. When not on the road, you’ll work from our Florida office.

Your responsibilities will include:

• Traveling to customer locations to collect essential data
• ️ Interviewing staff to understand workflows and departmental needs
• Educating clients on our products and services
• Analyzing operations to ensure optimal asset placement
• Providing daily updates to the Project Manager
• Building deep knowledge of our evolving tech offerings
• ️ Taking on additional tasks as needed

Full training provided—no print experience required!

✅ What You Bring

• Prior customer service experience
• Proficiency with Microsoft 365
• Valid driver’s license
• Willingness to travel up to 3 weeks per month
• Strong interpersonal and rapport-building skills
• Excellent multitasking and prioritization abilities
• Professional, positive attitude
• Clear written and verbal communication
• Physical stamina to stand/walk for 8+ hours
• Ability to work independently and collaboratively

Perks & Benefits

• Health, Vision & Dental Insurance
• 401K with Company Matching
• Paid Time Off
• Life Insurance

Founded in 1995 in the Tampa Bay area, Sun Print Management began with a small but dedicated team of five, specializing in IBM/AS400 mainframe services. Their unwavering commitment to excellence quickly opened new doors, leading to a pivotal breakthrough—clients sought a simpler, more efficient way to manage laser printers. This demand sparked the creation of Sun Print’s revolutionary "penny-a-print" program, an initiative that laid the foundation for what is now recognized as Print as a Service (PaaS). Through this model, Sun Print transformed the way businesses approach print device management, offering streamlined solutions that maximize efficiency and cost-effectiveness.

Steady Growth & Industry Leadership
Through steady, organic growth, Sun Print Management has expanded its reach nationwide, now overseeing print devices in all 50 states, including Alaska and Hawaii. More than two decades later, the company has built an impressive legacy, managing 250,000 devices across 3,500+ client locations nationwide.

Sun Print’s Managed Print Services (MPS) program has emerged as an industry leader, serving a diverse range of sectors—including Healthcare, Retail, Insurance, Financial Services, Hospitality, Government, and Education. Their commitment to innovation, efficiency, and client success continues to redefine modern print management, empowering businesses with cutting-edge solutions tailored to their evolving needs.

At Sun Print Management, the future of printing isn’t just about technology—it’s about delivering smarter, more seamless solutions that drive real business impact.

Company Description

Founded in 1995 in the Tampa Bay area, Sun Print Management began with a small but dedicated team of five, specializing in IBM/AS400 mainframe services. Their unwavering commitment to excellence quickly opened new doors, leading to a pivotal breakthrough—clients sought a simpler, more efficient way to manage laser printers. This demand sparked the creation of Sun Print’s revolutionary "penny-a-print" program, an initiative that laid the foundation for what is now recognized as Print as a Service (PaaS). Through this model, Sun Print transformed the way businesses approach print device management, offering streamlined solutions that maximize efficiency and cost-effectiveness.\r\n\r\nSteady Growth & Industry Leadership\r\nThrough steady, organic growth, Sun Print Management has expanded its reach nationwide, now overseeing print devices in all 50 states, including Alaska and Hawaii. More than two decades later, the company has built an impressive legacy, managing 250,000 devices across 3,500+ client locations nationwide.\r\n\r\nSun Print’s Managed Print Services (MPS) program has emerged as an industry leader, serving a diverse range of sectors—including Healthcare, Retail, Insurance, Financial Services, Hospitality, Government, and Education. Their commitment to innovation, efficiency, and client success continues to redefine modern print management, empowering businesses with cutting-edge solutions tailored to their evolving needs.\r\n\r\nAt Sun Print Management, the future of printing isn’t just about technology—it’s about delivering smarter, more seamless solutions that drive real business impact.