Privacy and Data Compliance Governance & Operations Manager

Compliance Governance & Operations ManagerWork Location: Mount Laurel, New Jersey, United States of AmericaHours: 40Pay Details: $91,000 - $145,600 USDLine of Business: ComplianceJob Description: Why Work with Us?At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.The Ideal CandidateThe ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.Beyond technical expertise, we're looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure.Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.Department OverviewThe US Privacy Office is responsible for the development, management, and oversight of the US Privacy Compliance Program. We work closely with Risk Owners and Oversight Functions to drive a culture of compliance with privacy related laws, rules, and regulations. The US Privacy Office leads and coordinates privacy related oversight by supporting and maintaining:Privacy Notices and PoliciesPrivacy Event ManagementRegulatory Change EngagementMonitoringTraining and AwarenessIssue Management and ReportingCompliance Data Governance ManagementThe Privacy Data Compliance Governance & Operations Manager (US) provides advice and objective guidance/challenge for data privacy initiatives, and support privacy programs from a governance perspective. This role will:Perform review and challenge on Data Privacy Impact Assessments (PIAs)Assist in the remediation and reporting of privacy incident managementCoordinate Privacy LMS training updates and completion ratesOversee the Privacy Designate Mandate including list management and accessThis role will have close interaction with key personnel, including senior management, within US Compliance and US business line Privacy Designates.Preferred background & experience section belowThe above details are specific to the role which is outlined in the general summary below.Job SummaryThe Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.Depth & ScopeHighly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areasIntegrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operationsInterprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or servicesActs as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialistsLeads cross-functional teams or projects with significant resource requirements, risk and/or complexityIndependently manages end-to-end functional programsUses sophisticated analytical thought to exercise judgement and identify solutionsSolves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutionsImpacts the achievement of sub-function or business line objectives within the area they are accountable forWork is guided by policies and industry standards/methodsCommunicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholdersWorks autonomously as the lead and guides others within area of expertiseEducation & ExperienceUndergraduate degree or equivalent work experience7+ years of experiencePreferred background and experience:Experience in data privacy, data governance, enterprise risk management, or regulatory compliance within the financial services industry, including the review and challenge of privacy-related assessments and controls.Knowledge and understanding of the data governance and privacy best practices, including data lifecycle management, metadata management, data security classification and information protection.Experience supporting data governance, data quality, data management, or related risk and control activities within a complex, multi-system environment.Strong organizational skills, including prioritization across multiple concurrent workstreamsKnowledge of risk management environment, standards, and regulationsSkill in using computer applications including MS OfficeAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationshipsAbility to work successfully as a member of a team and independentlyAbility to exercise sound judgment in making decisionsAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to handle confidential information with discretionCIPP/US, CIPT, CDMP or equivalent certificationCustomer Accountabilities:Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groupsLeads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organizationProvides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)Assists Compliance team members in the use of Issues and Events system for tracking and reportingPrepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance programRepresents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as requiredDelivers relevant subject matter expertise and Compliance advice to business Compliance partnersInteracts with control functions within the organizationConducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programsParticipates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executiveShareholder Accountabilities:Adheres to enterprise frameworks and methodologies that relate to activities for our business areaMakes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriateManages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situationsConducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audienceConducts meaningful analysis at the functional or