Account Coordinator

Account CoordinatorLocation: Pomona, CA (on-site) Pay: $25.00–$35.00/hr DOE | Non-Exempt | Annual bonus program Openings: 2About the Company Our client is an established consumer products manufacturer with more than 30 years in business and roughly 400 employees. They produce personal care, cosmetic, household, and specialty products for many of the most recognized brands on the shelf, along with their own brand portfolio. The company has doubled in size over the past four years. With new investment behind it, it is building for its next stage of growth while keeping the family-oriented culture it was founded on.The RoleThe Account Coordinator is the customer's day-to-day point of contact. You'll keep information accurate and moving between customers and internal teams. You'll also partner with sales, production, and the warehouse so every order ships on time.What You'll DoTrack and expedite every stage of orders for assigned customer accountsCoordinate daily shipments and make sure they go out as scheduledServe as the main liaison between customers and production facilitiesMonitor customer materials and production runs to protect delivery datesPrepare customer reporting, including status and inventory reportsRespond to customer inquiries by phone and email and drive issues to resolutionSupport the sales team with order entry, follow-ups, and sample coordinationJoin the Sales Director on customer visits and attend tradeshows as neededWhat You BringBachelor's degree, or an associate degree with 2 years of related experience, or an equivalent combination of education and experienceExperience in customer service, account coordination, or order managementExperience in OEM, private label, or contract manufacturing is a strong plusStrong attention to detail and comfort working against shifting deadlinesProficiency in Excel and WordA problem-solver who can own accounts independently while partnering with salesWork Environment This role is based in a manufacturing facility. It includes regular time on the production floor and in the warehouse, where safety and dress requirements apply. You may occasionally be exposed to fumes, airborne particles, and some chemicals.Why This Company A growing company with new investment and real room to advance A family-oriented culture with company-wide appreciation events, a holiday party, and an employee-run committee that plans events throughout the year Employee recognition programs and regular Q&A sessions with leadership Ongoing investment in training and development