Customer Service Representative

Job Description

Job Description

** Candidate must have an active Pennsylvania Insurance License and previous insurance experience to be considered**

At Paciotti Insurance Agency Inc , we are proud of our longstanding history of providing exceptional insurance services to our clients for over 40 years. Our close-knit team values collaboration, support, and dedication to delivering the best possible customer service. We represent a wide range of reputable insurance companies, including Erie Insurance, Travelers, Millville Mutual, Windsor Mt Joy, Progressive, and more. As a team, we work closely with underwriters, claims staff, and other company employees to ensure our clients' needs are met with excellence and care.

We are seeking a Licensed Insurance Customer Service Representative who will also be responsible for sales activities. This role offers a base salary ranging from $45,000 to $65,000 , with the opportunity to earn additional commission and bonuses. Most representatives make an additional $15,000 to $25,000 in commissions based on performance. As a key member of our team, you will play a vital role in providing exceptional service to our clients, while also identifying opportunities to drive sales growth and expand our customer base.

If you're a licensed insurance professional with a passion for customer service and sales, we want to hear from you! Join our team and become part of a supportive and dynamic work environment where your contributions are valued, and your potential for growth is unlimited. Apply today to take the next step in your insurance career with us!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Warm Leads Provided

Work-Life Balance

Weekends Off

Holidays Off

Evenings Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Paid Sick Leave

Personal Workspace

Active Community Involvement

Monday - Friday (9am - 5pm) Work Schedule

Responsibilities

• Cultivates and maintains strong relationships with clients.
• Ensure ongoing engagement and satisfaction through consistent communication.
• Follow up on warm leads provided by the company.
• Process insurance policy payments accurately and efficiently.
• Identify opportunities to upsell additional products to existing clients.
• Prepare and issue insurance documents promptly and accurately.
• Facilitate policy changes and updates based on client requests.
• Implement retention strategies to foster loyalty and satisfaction.

Requirements

• License Requirements: Candidate must have an active Pennsylvania Insurance License to be considered.
• Preferred candidate would have 1 year of experience in the insurance industry.
• Skilled in prioritizing tasks based on urgency and importance.
• Capable of handling multiple tasks simultaneously.
• Collaborative and supportive team member who fosters a positive work environment.
• Proactive and motivated individual who takes initiative without constant supervision.
• Clear and effective communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Demonstrates professionalism and respect in all interactions within the office environment.