Technology Services Lead

Position Summary: This role leads the Equities Electronic Execution (eTrading) Support team within the AMRS region, delivering and maintaining highly available, low‑latency trading platforms that support algorithmic and high‑touch execution across global equities markets. The leader oversees production stability, incident management, and continuous improvement of core electronic trading capabilities. Key Responsibilities Own end‑to‑end production support for Equities electronic trading platforms, including algo execution, DMA/DSA flows, and market data integration. Execute the technology roadmap for Equities eTrading in alignment with global execution strategy and regional business priorities. Lead a high‑performing support organization responsible for stability, incident response, and continuous service improvement. Provide hands‑on oversight of major incidents, driving rapid triage, resolution, and clear communication to senior stakeholders. Partner closely with trading desks to ensure execution quality, reliability, and performance across all electronic trading channels. Drive initiatives to improve platform resilience, observability, and automation (e.g., monitoring, synthetic testing, failover readiness). Act as a key technology partner to senior business leadership, providing transparency on production health, risk, and prioritization. Ensure compliance with enterprise standards, regulatory requirements, and operational risk frameworks, focusing on trading continuity and control effectiveness. Collaborate with development teams to close production gaps, improve release quality, and strengthen change management discipline. Required Qualifications 12+ years of experience supporting Equities electronic trading platforms in a production or engineering role. Deep technical understanding of electronic execution workflows (DMA, algos, smart routing), FIX protocol and order lifecycle management, market data feeds, order book processing, and exchange connectivity. Proven experience managing production incidents in a time‑critical trading environment. Strong technical leadership with the ability to balance hands‑on problem solving and strategic direction. Desired Qualifications Proven track record supporting mission‑critical trading platforms with high availability requirements. Experience driving stability programs, post‑incident remediation, and control improvements. Strong stakeholder management skills with the ability to influence senior trading and technology leadership. Experience with observability tooling (e.g., Dynatrace, synthetic monitoring, KPIs) and data‑driven stability improvements. Demonstrated ability to lead teams through operational transformation and continuous improvement initiatives. Strong focus on governance, risk management, and disciplined change control in regulated trading environments. Skills Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Adaptability Automation DevOps Practices Project Management Solution Delivery Process Shift Job Details Shift: 1st shift (United States of America) Hours per week: 40 Location: NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540) Pay range: $92,100.00 – $160,100.00 annualized salary (based on experience, education, and skill set) Discretionary incentive eligible Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: #J-18808-Ljbffr Bank of America