Director Product Management, Owner & Operator Portal

The Director, Product Management - Owner & Operator Portal owns the vision, strategy, roadmap and execution for IHG's AI-enabled Owner & Operator Portal - the single intelligent destination for owners and operators to access services, data and support. The Director leads product delivery across a multi-surface experience environment (web portal, mobile, owner-facing AI agent, notifications and communications), currently built on the Salesforce ecosystem and frontier AI solutions. The Director brings a technology-agnostic perspective - versed in the broader landscape of experience-enabling platforms and AI assistant capabilities - and recommends the best-fit approach for the product. The Director works deeply with cross-functional stakeholders across the owner lifecycle to understand business processes, define value-enabling capabilities and the underlying data model, and leads a team of Business Analysts and a Data Visualization Manager, as well as delivery partners responsible for creating and implementing the product. Your Day to Day Owns and develops the product vision, strategy and roadmap for the Owner & Operator Portal that is scalable across regions, brands and personas, and ensures the use of industry and enterprise technology standards. Translates platform direction and frontier AI innovation - across Salesforce (e.g. Agentforce) and the broader market of experience platforms and AI assistants - into business value and serves as a key advisor to stakeholders, providing new research and innovative approaches. Accountable for the development of business cases and value-enabling capabilities, with the ability to influence senior leadership, business partners, and cross-functional stakeholders across the owner lifecycle on prioritization and adoption of product capabilities, and drive the solution to completion. Research and evaluate, or provide direction to others researching and evaluating, frontier AI solutions, AI assistant capabilities and experience-enabling technologies coming to market - technology agnostic, within and beyond the current platform stack - and their potential application to the portal roadmap and business plans. Analyzes business processes and owner/operator journeys from end to end across the multi-surface experience, including the underlying data model, partnering with technology and business colleagues as appropriate. Provides guidance and enterprise ‑ wide influence leading to experiences that are valuable, well engineered, operable, scalable, and delivered on schedule; directs User Acceptance Testing and release readiness. Leads a team of Business Analysts and a Data Visualization Manager; advises in decisions regarding delivery partnerships, vendor selection and statements of work. What We Need from You Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience. Typically a minimum of 10+ years of progressive product management experience with demonstrated proficiency leading digital experience products, platform ecosystems and cross-functional delivery teams. Mastery of product management for experience platforms, technology agnostic across the landscape of experience-enabling and AI assistant capabilities, with deep working expertise in the Salesforce ecosystem and strong knowledge of the capabilities and constraints of the technologies supported. Expert understanding of multi-surface experience environments (web portal, mobile, AI agent, notifications) and of the business processes, value-enabling capabilities and data models that underpin them. Champion engineering process disciplines (e.g., Scrum, Agile, Kanban, ITIL). Champion responsible AI practices and governance (e.g. Einstein Trust Layer usage, responsible ‑ AI review, data grounding). Required Skills Platform Focused (current stack - Salesforce): Experience Cloud (owner/operator portals) Agentforce (agents, topics, actions, guardrails) Data Cloud (identity resolution, data grounding) MuleSoft / API-led integration CRM data models (owner, hotel and account 360) Flow and platform automation Security, sharing and access management Release, environment and DevOps practices Enterprise Integration Patterns Knowledge management and personalization Data Focused: Data model design and governanc Data Design Principles and Best Practices Reporting and Analytics Design Platforms Data platforms knowledge for data residency decisions (Salesforce Data Cloud, GCP/BigQuery) BI tools (Tableau, Tableau Next) Value and adoption analytics Decision Science Experience, Including Machine Learning, Artificial Intelligence and agentic/LLM solutions Predictive insights and personalization Master Data Management Applications Preferred Skills Experience Focused (technology agnostic): Multi-surface experience design (web, mobile, AI agent) Frontier AI / agentic and AI assistant solutions (e.g. Agentforce, conversational AI platforms, LLM-based #J-18808-Ljbffr IHG Hotels