Housekeeping Assistant Manager

Assistant Housekeeping ManagerPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!What you will have an opportunity to do:Great housekeeping departments do not run themselves. They run because someone with real leadership presence, sharp operational instincts, and a genuine commitment to standards is driving the team every single day. Someone who inspects with purpose, coaches with respect, communicates with clarity, and holds the department together when the Executive Housekeeper is away. Someone who takes personal ownership of the guest experience and understands that a clean, well-maintained hotel is not just a standard to meet but a promise to keep.We are looking for an experienced, people-first Assistant Housekeeping Manager to join our team at The Colony Hotel. If you are a hospitality professional who is ready to step into a leadership role with real responsibility, lead a team you can be proud of, and grow within a world-class property and organization, we want to hear from you.About the RoleAs the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property.This role also carries Manager on Duty responsibilities, meaning there will be shifts where you are the senior leader on property for the entire hotel. That requires sound judgment, calm authority, clear communication, and the confidence to make decisions and handle situations independently when they arise.You will be working closely with the Front Desk, Maintenance, and other departments throughout every shift to ensure room readiness, resolve guest concerns, and keep operations running smoothly. The housekeeping department touches every guest stay, and the Assistant Housekeeping Manager is at the center of making sure that touch reflects the quality this property is known for.A flexible schedule is required for this role. Availability to work varying days and shifts is essential, and weekend availability is non-negotiable given the nature of hotel housekeeping operations.What You'll Be DoingDirectly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associatesInspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughlyReporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readinessAssisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectivesAssisting with daily room assignments and special project assignments for all housekeeping staffCommunicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departmentsInterviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standardsCoaching and counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and developmentPromoting teamwork and positive associate morale in all situations and interactions throughout the departmentAssisting in cleaning guest rooms as needed based on business volume and timing demandsAssisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping cartsEnsuring laundry room procedures and sanitation standards are being carried out consistently; performing laundry duties as required based on business volumeInspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptlyInterpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policiesParticipating in monthly department meetings to review new procedures, share updates, and solicit input from the teamWorking with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established proceduresMaintaining energy management programs and inspecting for adherence as it relates to the housekeeping departmentPerforming Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those timesFollowing all safety and security procedures and immediately reporting accidents, injuries, and unsafe work conditions to the appropriate manager or HRCommunicating effectively with other departments and managers using clear, professional verbal and written communicationMaintaining confidentiality of proprietary information and protecting company assets at all timesPerforming other duties as assigned by the Executive Housekeeper or General ManagerWhat We're Looking ForA confident, people-first leader who earns the respect of their team through consistency, fairness, and genuine investment in the people they leadStrong operational instincts and the ability to inspect, identify issues, and make good decisions in real time under the pressure of a busy hotel operationThe ability to coach and hold standards with respect; you give clear, direct feedback and you follow throughExcellent written and verbal communication skills across all levels of the organization, from front-line associates to hotel leadershipStrong organizational skills and the ability to manage multiple priorities simultaneously throughout a fast-moving shiftA calm, decisive presence when serving in a Manager on Duty capacity; guests and associates look to you for leadership and you deliver itA genuine commitment to guest satisfaction and the understanding that every housekeeping decision ultimately reflects on the guest experienceFlexible schedule availability including varying days, shifts, weekends, and holidays without exceptionBilingual in English and Spanish is strongly preferred and will be a meaningful advantage in this roleQualificationsA 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be consideredMinimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role