Field Service Technician

Job Description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

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Key Responsibilities:

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1. Installation and Commissioning:
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• Install and commission SWAN analytical instruments at customer locations.
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• Ensure proper calibration and configuration to meet customer specifications.
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1. Preventive Maintenance:
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• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
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• Keep detailed maintenance records and update service documentation.
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1. Technical Support:
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• Provide exceptional technical support to customers via phone, email, and on-site visits.
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• Troubleshoot and diagnose issues with instruments promptly and effectively.
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1. Repair and Upgrades:
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• Perform instrument repairs, replacements, and upgrades as required.
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• Coordinate with the support admin and manager to source and order replacement parts.
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1. Customer Training:
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• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
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• Offer guidance on optimizing instrument performance.
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1. Documentation:
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• Maintain accurate service records, equipment logs, and reports.
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• Ensure timely submission of service reports and required documentation.
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1. Continuous Learning:
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• Stay up to date with SWAN's product advancements and industry trends.
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• Participate in training programs and workshops to enhance technical knowledge.
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