Call Center Representative

Customer Service & Sales RepresentativeWe are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.Key ResponsibilitiesAnswer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.Overcome objections and provide solutions that align with customer needs.Document all customer interactions and sales activity accurately in the CRM system.Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.Adhere to call center protocols while maintaining a persuasive and customer-first approach.RequirementsHigh school diploma or equivalent (bachelor's degree preferred).Prior experience in a sales or call center environment strongly preferred.Excellent communication and persuasion skills with the ability to influence customer decisions.Strong problem-solving and objection-handling abilities.Comfortable working with performance metrics and sales targets.Proficiency with computers, CRM systems, and call center software.Ability to thrive in a fast-paced, high-energy environment.Flexibility to work evenings, weekends, and holidays if required.Preferred SkillsBilingual (Spanish/English preferred but not required).Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack. Lee's Air, Plumbing, & Heating