Director of Operations

Position Summary

The Director of Operations provides strategic leadership for Omega CDC's operational infrastructure, ensuring the organization's administrative services, facilities, technology, procurement, and operational support systems function efficiently, effectively, and in compliance with organizational policies and regulatory requirements. Reporting to the Chief Financial Officer, this position oversees the day-to-day operational functions that enable staff and programs to successfully advance Omega CDC's mission. The Director of Operations partners with executive and departmental leadership to strengthen organizational systems, improve operational performance, and lead initiatives that enhance efficiency, safety, and service delivery across the organization.

Essential Duties and Responsibilities

Operational Leadership

• Participate in organizational planning by contributing to the development, implementation, and evaluation of operational strategies and priorities that advance Omega CDC's mission and strategic goals.
• Lead continuous improvement initiatives that strengthen organizational infrastructure, increase operational efficiency, and enhance the organization's capacity to deliver on its mission.
• Develop and maintain operational policies, procedures, and standard operating practices that promote consistency, accountability, and effective service delivery.
• Establish and monitor key performance indicators to assess operational effectiveness, identify trends, and drive continuous improvement.
• Lead cross-functional operational initiatives and organizational improvement projects that strengthen coordination, resolve operational barriers, and improve organizational performance.
• Recommend and implement operational enhancements that increase organizational capacity, improve employee experience, and support effective execution of strategic priorities.

Administrative Services

• Provide leadership and supervision for the administrative support team, including reception and administrative staff.
• Oversee office operations, records management, purchasing, mail distribution, inventory, and administrative workflows.
• Develop administrative procedures that improve customer service and organizational effectiveness.
• Ensure administrative support services meet the needs of staff, leadership, and community partners.

Facilities and Campus Operations

• Provide strategic oversight of facilities and campus operations to ensure safe, functional, well-maintained, and mission-aligned environments across organizational locations.
• Oversee building maintenance, preventative maintenance schedules, repairs, and capital improvement projects to protect organizational assets and minimize operational disruptions.
• Manage relationships with custodial, groundskeeping, maintenance, security, and facility vendors to ensure reliable, cost-effective, and high-quality services.
• Coordinate building access, security systems, emergency preparedness, and workplace safety initiatives to promote a secure and prepared work environment.
• Oversee facility use, space planning, furniture, equipment, and operational logistics to optimize organizational space and resources.
• Ensure facilities operations comply with applicable building codes, safety regulations, and organizational standards, reducing operational and compliance risk.

Technology Coordination

• Serve as the organizational liaison with managed IT service providers and technology vendors to ensure reliable and responsive technology support.
• Oversee operational technology infrastructure, including telecommunications, office equipment, and technology assets, to support effective and uninterrupted business operations.
• Coordinate technology purchasing, inventory, equipment lifecycle management, and employee technology onboarding to ensure staff have the tools necessary to perform their work effectively.
• Partner with IT providers to maintain secure, reliable, and efficient technology systems and proactively address operational technology needs.

Procurement and Vendor Management

• Oversee organizational purchasing processes and procurement standards to promote efficient, equitable, and responsible use of organizational resources.
• Negotiate, administer, and monitor vendor contracts and service agreements to ensure services meet organizational needs and contractual expectations.
• Evaluate vendor performance and identify opportunities to improve service quality, operational efficiency, and cost effectiveness.
• Ensure purchasing and vendor management practices comply with organizational policies, contractual requirements, and applicable funding requirements.

Compliance, Risk Management and Organizational Operations

• Ensure operational practices comply with organizational policies and applicable regulations, reducing risk and supporting organizational accountability.
• Lead operational risk management and business continuity planning to strengthen organizational preparedness and minimize disruptions to critical operations.
• Coordinate insurance matters, incident reporting, and safety protocols to support effective risk mitigation and organizational protection.
• Maintain operational policies, procedures, and administrative documentation to promote consistency, accountability, and organizational readiness.
• Support organizational audits, compliance reviews, and operational reporting by ensuring accurate information, documentation, and follow-through.

Organizational Planning and Execution

• Provide operational leadership and coordination for organization-wide planning, leadership activities, and strategic initiatives to ensure priorities are effectively translated into action.
• Design and manage the operational infrastructure supporting Leadership Team, Management Team, and organization-wide meetings to promote effective communication, decision-making, accountability, and follow-through.
• Support annual planning sessions, retreats, and organization-wide initiatives by coordinating operational requirements, timelines, resources, and implementation needs.
• Lead operational planning and execution for internal organizational events and activities, ensuring efficient use of resources and alignment with organizational priorities.
• Establish systems for tracking organizational action items, commitments, and priorities to strengthen accountability and timely execution.
• Partner with department leaders to identify and resolve operational barriers, improve cross-functional coordination, and strengthen organizational effectiveness.

Financial and Resource Management

• Develop and manage operational budgets in partnership with the Chief Financial Officer.
• Monitor operational expenditures and ensure responsible stewardship of organizational resources.
• Identify opportunities to improve operational efficiency while maintaining high-quality service.
• Oversee organizational assets and operational resources to ensure effective utilization, maintenance, and lifecycle management.

Staff Leadership

• Recruit, hire, supervise, coach, and evaluate administrative and operational staff.
• Establish clear performance expectations and accountability measures that promote operational excellence and consistent execution.
• Foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Support employee development through coaching, training, and professional growth opportunities.
• Establish performance expectations and promote operational excellence.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Business Administration, Public Administration, Nonprofit Management, or related field required; Master's degree preferred.
• Minimum seven (7) years of progressively responsible leadership experience in operations, administration, facilities management, or organizational support functions.
• Minimum three (3) years of supervisory experience.
• Experience leading cross-functional operational initiatives and organizational change.
• Experience with facilities management, vendor management, procurement, and operational budgeting.
• Strong project management, organizational, communication, and problem-solving skills.
• Knowledge of nonprofit operations, compliance, and risk management practices preferred.

Physical Demands and Work Environment

• Work is performed primarily in an office environment with frequent movement throughout organizational facilities and occasional travel between Omega CDC locations and community sites.
• Regularly required to sit, stand, walk, communicate verbally and in writing, and operate standard office equipment, including computers, phones, and other technology.
• Occasionally required to lift, carry, or move office supplies, equipment, or materials weighing up to 25 pounds.
• May be required to inspect facilities, access storage areas, or navigate indoor and outdoor environments in varying weather conditions.
• Must be available to respond to operational, facility, or emergency issues outside of normal business hours on an occasional basis.
• Position may require occasional evening or weekend work to support organizational events, meetings, emergency response, or operational needs.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.