Surgery Scheduler - Duke Orthopaedics of Raleigh

Requisition Number: 270747 Regular or Temporary: Regular Location: Raleigh, NC, 27609 Surgery Scheduler – Duke Orthopaedics of Raleigh

JOB SUMMARY

We are seeking a Surgery Scheduler responsible for coordinating all perioperative activities related to scheduling surgical procedures. This role involves direct communication with patients, physicians, and healthcare staff to ensure seamless scheduling and preparation for surgeries.

JOB DUTIES AND RESPONSIBILITIES

Review surgical postings for accuracy, including patient, procedure, diagnosis, and surgical site. Enter referrals and orders into system and coordinate scheduling according to procedure reason. Address discrepancies or missing information with providers before scheduling. Schedule surgeries in Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times. Manage pre‑operative and post‑operative patient appointments, ancillary and diagnostic services, clearances, and follow‑ups. Provide patients with detailed pre‑operative and post‑operative instructions. Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process. Deliver verbal and written confirmation of surgery dates and related appointments. Verify insurance benefits and obtain prior authorizations for procedures requiring approval. Notify patients of out‑of‑pocket costs and guide them through financial responsibilities. Submit daily billing sheets for coding of surgeries. Record and manage the surgical schedule for staff and providers. Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged. Work closely with anesthesia and other specialists to coordinate patient needs. Perform other clinic duties as assigned.

JOB ELIGIBILITY REQUIREMENTS

A high school diploma or equivalent (Associate’s degree preferred). Two years of experience in a clinical setting or coding/billing setting (associate degree or higher may substitute for the experience). Prior experience with Epic preferred. Ability to deal tactfully and courteously with internal and external customers. Ability to follow through on details of a project through completion. Ability to organize and set priorities. Knowledge of medical terminology. Knowledge of CPT and ICD coding preferred.

JOB HOURS

The schedule is day shifts, Monday-Friday, with no weekends or holidays.

EEO STATEMENT

Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. #J-18808-Ljbffr Duke PF