Head of Retail AI Automation & Customer Experience
Jobleads-US
United Airlines is seeking a Director for Customer AI Automation to lead the Retail AI initiatives across customer touchpoints. The role focuses on voice and chat automation, AI-driven solutions, and aligning AI capabilities with customer experience and operational resilience.
You will oversee strategy, roadmap, budget, and metrics, guiding engineering teams to deliver scalable AI solutions while collaborating with senior business leaders.
#J-18808-Ljbffr Jobleads-USVacancy posted 3 days ago
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