Customer Service Representative

Type: Full-Time (40 hours/week), In-Office Reports to: Customer Service Manager Core Values 10X: Think big and operate with a 10X mindset. Drive: Show a get-after-it attitude and take initiative. Positive Resilience: Embrace challenges and enjoy pushing through them. Strategic Foresight: Anticipate what’s ahead and make intentional, well-informed decisions. Customer-Centric: Be fully committed to delighting the customer. Culture & Story Seat Cover Solutions was born in a college dorm room in 2023, founded by two lifelong best friends with a shared vision: to build something big from the ground up. What started as a scrappy idea fueled by grit and ambition has rapidly grown into a national brand selling over 60,000 seat covers annually. That same hunger and energy are still at the heart of everything we do. We're not your typical company. We're a young, fast-paced, and relentlessly driven team that thrives on challenges, high standards, and collective wins. Our culture is built around ownership in your daily tasks, growth, and passion. We don't just show up to work — we show up to evolve, to create, and to push the boundaries of what’s possible. Everyone on our team is expected to bring a strong work ethic, take initiative, and elevate those around them. At Seat Cover Solutions, we also live and breathe social media. From product videos to behind-the-scenes content, team members have opportunities to appear in videos, live streams, and other engaging digital content that directly connect with our community. We're looking for people who are excited by opportunity, not intimidated by it — people who show up ready to grow, ready to contribute, and ready to build something they can be proud of. If you're someone who embraces challenges, takes pride in your work, and wants to be part of a team that’s building a brand the world will remember, then this is the place for you. Work Schedule Hours: 8:00 AM – 4:00 PM Days: Monday through Friday Location: This position is fully in-office at our Albertville, MN headquarters. Key Responsibilities Respond promptly and professionally to customer inquiries via: Email Social Media (Facebook, Instagram, TikTok, YouTube) Direct Messages (DMs) Post Comments Assist customers with a wide range of questions, including: Compatibility and fitment guidance Order status and tracking Maintain accurate and detailed records of customer interactions. Collaborate with team members to improve processes and share feedback. Take initiative in handling new and evolving tasks as assigned. Required Skills & Attributes Customer Service or equivalent experience: Minimum of 1+ years required Tech Proficiency: Candidates must be comfortable with Google Drive, Docs, and Sheets. Strong work ethic and integrity Highly teachable and open to feedback Proactive and willing to go above and beyond core duties when needed Ability to type at least 70 words per minute Strong organizational and task-management skills Self-motivated and goal-driven Able to work well with others in a team environment Tools You’ll Be Using Shopify Google Workspace (Drive, Docs, Sheets) Meta Business Suite TikTok and YouTube platforms Starting salary of $45,120/year + opportunity for increased pay based on performance 15 days PTO annually (with prior approval) + company-stated federal holidays 401(k) program launching in 2026 Career growth opportunities within a supportive and driven team If you're looking for a rewarding role that challenges you, where you can make a real impact and grow with a company that values your contributions, Seat Cover Solutions is the place for you. To Apply: Please send your resume and a short introduction to View email address on click.appcast.io #J-18808-Ljbffr Seat Cover Solutions