Assistant General Manager - Miami, Must be authorized to work in the U.S. (Hospitality)

Position Summary

The Assistant General Manager is a key member of the hotel’s leadership team and works closely with the General Manager to oversee the successful day-to-day operation of the hotel. This position provides hands-on leadership and support across Front Desk, Housekeeping, Breakfast, Laundry, and other hotel operations as needed.

The ideal candidate is a highly organized, service-oriented, and operationally strong leader who is comfortable working in a fast-paced hotel environment. The Assistant General Manager will help ensure consistent service, strong team performance, operational efficiency, guest satisfaction, and compliance with company and brand standards.

Bilingual English/Spanish is preferred.

Key Responsibilities

• Partner with the General Manager in overseeing the daily operations of the hotel and ensuring all departments operate efficiently and in accordance with company and brand standards.
• Lead and support Front Desk operations, ensuring excellent guest service, accurate procedures, and effective communication.
• Provide leadership and operational support to Housekeeping, Breakfast, Laundry, Public Areas, and other departments as needed.
• Monitor daily hotel operations, identify issues, and take appropriate action to maintain a smooth and efficient operation.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Drive guest satisfaction by addressing guest concerns, handling service recovery situations, and ensuring timely resolution of issues.
• Recruit, interview, onboard, train, coach, and develop team members in partnership with the General Manager and department leaders.
• Assist with scheduling, staffing levels, attendance, productivity, and performance management.
• Hold team members accountable for company policies, operational procedures, service standards, and job responsibilities.
• Monitor labor costs, productivity, payroll, inventories, purchasing, and other operational expenses.
• Assist with payroll review and ensure timekeeping and staffing information is accurate.
• Maintain appropriate inventory levels and assist with ordering supplies and controlling operational costs.
• Ensure compliance with hotel policies, safety procedures, OSHA requirements, and applicable company and brand standards.
• Monitor hotel systems, operational reports, and key performance indicators, and communicate important findings to the General Manager.
• Follow up on maintenance, housekeeping, guest service, and operational issues to ensure they are resolved promptly.
• Maintain strong communication between departments and promote a collaborative, professional, and service-focused work environment.
• Assist the General Manager with special projects, operational initiatives, and other responsibilities as assigned.
• Act as the leader on duty and assume overall operational responsibility in the absence of the General Manager when needed.

What Success Looks Like

• The hotel operates efficiently and consistently meets company and brand standards.
• Guests receive a clean, comfortable, professional, and welcoming experience.
• Guest concerns are handled promptly, professionally, and effectively.
• The Front Desk and other operational teams are well-trained, supported, and held accountable.
• Labor, payroll, inventory, and operating expenses are managed responsibly.
• Communication between departments is clear, timely, and solutions-focused.
• Hotel facilities and public areas are maintained to a high standard.
• Team members demonstrate professionalism, accountability, teamwork, and a strong commitment to guest service.
• The General Manager has a dependable operational partner who can take ownership and make sound decisions when needed.

Candidate Profile

• Strong leadership presence with the ability to motivate, coach, and hold team members accountable.
• Hands-on management style with a strong focus on guest service and operational excellence.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
• Strong attention to detail and follow-through.
• Professional, dependable, flexible, and able to exercise sound judgment and discretion.
• Ability to work effectively with employees at all levels and across multiple departments.
• Previous hotel leadership experience required.
• Front Office experience strongly preferred.
• Branded hotel experience preferred; IHG experience is a plus.
• Bilingual English/Spanish preferred.

Qualifications & Physical Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality, Business, or a related field preferred.
• Minimum 2–3 years of hotel leadership or supervisory experience required.
• Previous Front Office experience strongly preferred.
• Experience in a branded hotel environment preferred.
• Proficiency in Microsoft Office and hotel operating systems preferred.
• Must be available to work a flexible schedule, including weekends, holidays, and varied shifts based on business needs.
• Ability to stand and walk for extended periods and regularly bend, reach, lift, and move throughout the hotel.
• Ability to respond to operational needs throughout the property and perform other physical activities as reasonably required for the position.

Compensation

Salary: $75,000 per year