Sales and Project Coordinator

Sales & Project Coordinator

RealCraft is seeking a highly organized and customer-focused Sales & Project Coordinator to support our sales team and help guide custom projects from order entry through completion. This role is a blend of customer service, project coordination, and office support, helping ensure customers and internal teams stay informed, organized, and moving forward smoothly. If you enjoy collaboration, problem-solving, and managing details, this could be the role for you. You'll work closely with Sales, Production, Shipping, and Accounting while supporting customers with their experience with RealCraft.

RealCraft designs and builds premium custom doors and hardware for homeowners, architects, and designers nationwide. We work with real materialstrue timber doors and solid metal hardwarecrafted onsite using traditional processes. As a family-owned company, we take pride in craftsmanship, quality, and creating a positive experience for both our customers and our team.

• $26 - $30 hourly wage
• Health insurance, PTO, paid holidays, and matching IRA
• Full-time, on-site position (works closely with internal teams)
• Collaborative, values-driven workplace

Customer & Sales Support

• Answer phones and respond to customer inquiries via phone and email
• Provide updates to customers regarding orders, timelines, and shipping
• Support sales follow-up, customer communication, and order coordination
• Help resolve customer concerns and escalate issues when needed
• Keep the sales team informed of product updates, pricing changes, and production-related changes that may impact customer communication

Project Coordination

• Enter and track projects within internal systems
• Manage project details, approvals, change orders, and documentation
• Coordinate packing lists and job-related paperwork for production and shipping
• Help keep projects organized, accurate, and moving on schedule

Showroom & Office Support

• Maintain a clean and welcoming showroom and office environment
• Assist with customer visits, scheduling, filing, and administrative support
• Help support team meetings, projects, and day-to-day office operations

• At least 1 year of experience in customer service, administrative support, or project coordination
• Strong organizational skills and attention to detail
• Excellent communication and follow-through
• Comfortable managing multiple priorities in a team environment
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Experience with Shopify, HubSpot, Trello, or DocuSign is a plus
• Interest in design, architecture, woodworking, or home products is helpful

Be part of a team focused on craftsmanship, communication, and customer service helping bring high-quality, custom products to our clients.

Apply now! We'd love to learn more about your experience and what you could bring to the RealCraft team. Compensation: $26.00 - $30.00 per hour