SAP Functional Analyst-Level 2-CRM

Requisition Number: 238371 

Job Description

Job Title: SAP Functional Analyst-Level 2-CRM

Job Location: Mason, Ohio

Job Description:

Support the SAP CRM area by collaborating with business partners within one business function to align technology solutions with business strategies. Demonstrate informed knowledge of the customer relationship management area to resolve problems on an ongoing basis. Support several moderately complex business processes. Collect, analyze, and document business requirements. Work with a team to implement solutions.

Skills/Qualifications

Qualifications:

· Bachelor's degree or higher (or foreign educational equivalent) or equivalent based on combination of education and/or experience.

· Minimum 3 years of experience in SAP CRM gathering requirements, configuring and customizing.

· Minimum 3 years of experience working across SAP CRM functions (i.e., SAP CRM WebUI, Interaction Center, Middleware).

· Minimum 3 years of experience working across SAP CRM 7.0 best practices areas such as CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.

· Minimum 3 years of experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data.

· Minimum 2 years of experience managing user requests, inquiries and troubleshooting problems in an Enterprise Systems landscape, and acting as second level support to users.

· Minimum 1 year of experience creating transports and tasks for change management (i.e., SolMan-ChaRM).

· Minimum 1 year of experience communicating technical and business issues/solutions to all levels of management.

· Minimum 1 full lifecycle implementation in SAP CRM.

Experience need not be cumulative; all experience may have been gained concurrently.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

It is the policy of Cintas to maintain a safe, healthful and productive working environment. As part of this policy, Cintas conducts background checks and drug screens for all applicants who receive a conditional offer of employment. Cintas also conducts a Motor Vehicle Records (“MVR”) check prior to and/or during employment for those positions for which driving is required. (Lack of driver’s license will not disqualify you as an applicant for a position for which driving is not required.) Offers of employment are contingent upon successfully passing a drug screen and background check, and an MVR check for positions that require driving.

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•    Competitive Pay 
•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•    Disability, Life and AD&D Insurance, 100% Company Paid
•    Paid Time Off and Holidays 
•    Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 

This job posting will remain open for at least five (5) days.

Job Category: Information Technology 
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift