Patient Support Specialist - Hybrid

Updated: Yesterday Location: Apex, NC, United States Job ID: 15164-OTHLOC-CQ5wYfw9 You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. This role will work on a hybrid schedule, 2 days in our Newtown, PA office and 3 days remotely. Responsibilities Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or elevate to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Qualifications High school diploma or equivalent 1-3 years’ experience in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements Experience in the pharmaceutical or healthcare industry Willingness to work flexible hours, as needed Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Benefits The benefits for this position will include a competitive compensation package and health benefits including medical, dental, and vision; company match 401(k); flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on location. COVID-19 Vaccination Policy Syneos Health has a voluntary COVID-19 vaccination policy and encourages employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees. Employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. #J-18808-Ljbffr