Host/Hostess

Front Desk Manager

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities

• Maintain professional appearance standards as directed in the Delbar Employee Handbook.
• Anticipate and accommodate all needs of the guest.
• Maintain the general cleanliness and orderliness of the entrance area and entire venue.
• Comply with Department of Health and company sanitation standards.
• Actively take and process reservations.
• Assist with incoming calls and answering guest questions.
• Strategically plot reservations, and appropriately accommodate walk-ins to ensure a smooth shift.
• Provide dining room team with initial table set-up.
• Properly set-up front desk area, perform side-work and other opening/closing procedures as directed by management, including:
• Ensure all appropriate menus are printed and ready for service.
• Ensure that all menu books are organized with current menus.
• Perform opening side-work as prescribed.
• Perform closing side-work as prescribed.
• Report all breakage, damage of equipment or furniture immediately to management.
• Attend and participate in daily preservice meetings.
• Participate in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portray a positive and professional attitude.
• Work as part of a team and provide help and support to all fellow team members.

Training Requirements

• Delbar in-house training.

Minimum Education and Qualifications

• Previous hospitality experience.
• Previous Maitre d' experience.
• Experience in a high-volume restaurant.

Physical Demands and Work Environment

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.