Customer Service Representative 2

Customer Service Representative 2Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.Role OverviewCustomer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers' knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. This role serves primarily at the Corydon, Indiana, BMV Branch Location. You will also have scheduled hours at the English, Indiana, BMV Branch. Your schedule will be within these hours:Sunday: ClosedMonday: ClosedTuesday: 9:00 am - 6:30 pmWednesday: 9:00 am - 5:00 pmThursday: 9:00 am - 5:00 pmFriday: 9:00 am - 5:00 pmSaturday: 9:00 am - 12:30 pmSalary: The salary for this position traditionally starts at $41,418 but may be commensurate with education and work experience.A Day in the LifeThe essential functions of this role are:Administer skills tests and evaluate driving skills.Assist customers with vehicle/watercraft titles and registration needs.Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.Attend training classes and/or take certification tests as required.Maintain privacy of customer and all related records.Substitute for Customer Service Representatives as needed.What You'll Need for SuccessRequired: High school diploma or equivalent. Must be 21 years of age or older. Must possess a valid driver's license for at least the preceding 12-month period. Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.Additional qualifications: Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. Customer service experience. Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience. Must be familiar with the operations of all types of motor vehicles. Working knowledge of Indiana driving laws. Top-notch communication skills. A high level of critical thinking and the ability to troubleshoot. Ability to process cash and card transactions. Able to perform essential functions with or without reasonable accommodation.Benefits of Employment with the State of IndianaThe State of Indiana offers a comprehensive benefits package for full-time employees that includes:Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning accessEqual Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.