Customer Service Representative

Customer Service Representative

Company: Austin Wood Recycling Location: Humble, TX Employment Type: Full-time Reports To: Site/Office Leadership Travel: position may float between Humble and Dayton locations Compensation: $14–$18/hour Benefits: Comprehensive Medical/Dental/Vision; 401(k) (fully vested at year one; up to 4% company match for deferrals of 5%+); PTO; paid holidays; paid bereavement; educational assistance for industry-related certifications.

Job Summary

The Customer Service Representative is the primary point of contact for customers and drivers, ensuring accurate order intake, clear communication, and smooth dispatch/yard coordination. This role supports operational throughput by maintaining documentation accuracy, resolving issues quickly, and protecting the customer experience in a fast-paced environment.

Essential Duties and Responsibilities

• Manage inbound customer requests: product availability, pricing (per policy), order entry, and scheduling.
• Coordinate with yard/dispatch to align deliveries, pickups, and service timing.
• Maintain accurate records (tickets, orders, payments/terms as applicable) and ensure documentation completeness.
• De-escalate issues professionally; identify root cause and route to appropriate leader when needed.
• Support continuous improvement by tracking recurring issues and proposing process fixes.
• Ensure policy and compliance adherence (safety signage/customer flow, documentation requirements).

Required Qualifications

• 1+ year customer service experience in a high-volume environment.
• Strong attention to detail; comfort with data entry and transactional accuracy.
• Clear, professional communication; ability to manage conflict calmly.
• Reliable attendance and comfort working in an operations setting.

Preferred Qualifications

• Experience in dispatch, logistics, yard operations, or construction/materials environments.
• Basic equipment operator experience preferred (e.g., loaders or similar yard equipment).
• Bilingual capability (English/Spanish).

Work Environment / Schedule

• Current Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m., Saturdays 8:00 a.m. to 3:00 p.m as needed. The schedule may shift seasonally.
• Environment: office/front-counter setting within an active yard environment.

What Austin Wood Recycling (AWR) Offers

• Medical, Dental, and Vision coverage.
• 401(k) fully vested at year one; up to 4% company match (for 5%+ deferrals).
• Generous PTO, paid holidays, and paid bereavement leave.
• Educational assistance for industry-related certifications.

EEO Statement

Austin Wood Recycling is an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.