Ticket Operations Intern

Intern, Ticket Operations

New York City FC is seeking a seasonal paid Ticket Operations Intern to support day-to-day ticketing functions and contribute to preparations for the club's transition to its first soccer-specific stadium, Etihad Park, opening in 2027. This role will play a key part in matchday execution and backend ticketing operations across multiple venues, including Citi Field, Yankee Stadium, and Sports Illustrated Stadium. The intern will assist with ticket fulfillment, refunds, some reporting, and will assist as an internal contact for internal stakeholders.

What You'll Do:

• Learn how to process ticket refunds and account adjustments using Ticketmaster Archtics
• Gain hands-on experience supporting ticket-related requests across Membership Services, Business Development, and Group Sales.
• Develop an understanding of matchday ticket operations, including access control set up and troubleshooting.
• Work all NYCFC MLS First Team home matches and gain live event operations experience.
• Learn how to pull reports and analyze ticketing data for various internal departments.
• Assist in educating NYCFC fans and internal staff on ticketing processes and best practices.
• Collaborate cross functionally to support ticket fulfillment and improve operational efficiency.
• Contribute to special projects tied to Etihad Park readiness and future operational planning.
• Gain exposure to additional areas of ticket operations through various departmental projects and assignments.
• Opportunity to work up to 30 hours per week in a fast-paced professional sports environment. Participate in NYCFC's internship program activities and professional development opportunities across the business.

What You'll Bring:

• Must be a current college student seeking a career in Sports Management/Business (undergraduate or graduate)
• Basic knowledge with Microsoft Office (Excel, Word, Power Point)
• Excellent written and oral communication skills, bilingual is a plus.
• Detail oriented with the ability to multi-task.
• Customer Service experience strongly preferred
• Self-motivated, organized, and able to solve problems in real-time.
• Must be comfortable in a fast-paced environment and respond well to changes in direction.
• Experience with Ticketmaster Archtics is a plus but not required
• Availability to work flexible hours including nights, weekends, and some holidays.

Who You Are:

At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):

Acts Honorably: listens and communicates respectfully, without judgement

Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others

Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member

Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation

Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others

Additional Requirements:

• Applicant must be able to comply with applicable child safety policies provided to applicants by NYCFC
• Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
• Prolonged periods of sitting at a desk and working on a computer

What We Offer:

• Two complimentary tickets to every NYCFC home match
• Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
• A dynamic, ambitious, and fun work environment

New York City Football Club Overview:

At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer's 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City's first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bolvar among its sister clubs. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.