Program Manager

Sr. Program ManagerWe are looking for an enthusiastic Technical Program Manager for our Technology Excellence group with experience across technical disciplines within an Agile and Scrum-based development environment. You are someone who thrives in an unstructured, collaborative environment and can distill complex problems into actionable work; you're also an expert at driving teams to completion. If you thrive working in a dynamic environment where you can act and think quickly on your feet join our diverse and growing team. This position requires a sharp individual who won't miss details while guiding multiple stakeholders and is able to report and communicate with senior leaders in the organization.You will unleash your significant talents for program management, drive decision making, keep detailed records, mobilizing cross functional teams, and potentially delivering solutions for scale and data-driven decision making to refine, launch and take to market solutions that accelerate our customers' success. Your passion, technical and business depth, and excellent organizational, communication, and interpersonal skills will inspire our teams and rapidly establish trust amongst a diverse set of stakeholders and customers.You're very familiar with managing workload in JIRA, Confluence, and similar tools, especially within an Agile MethodologyResponsibilities:You'll own internal/external communications to ensure stakeholders have a clear understanding of decisions and statusDrive success by developing milestones and holding individuals and teams accountable for deliverablesWork across the organization to gather and report on OKRs (Objectives & Key Results) and track progress against initiatives that will "move the needle"Collaborate with Program Managers within the organization to oversee dependencies and deliverables to stay one step ahead of potential blockersProactively identify potential issues and inefficienciesYou are a master communicator and a strategic thinker - you're able to communicate and act upon decisions and risks appropriately and effectivelyYou possess strong technical acumen, with fundamental knowledge of Agile methodology, modern software delivery methods, and technology architecture.This knowledge doesn't need to be practical, but at a level of understanding needed to lead development or release tasksUnderstanding of managing full life-cycle of large-scale program/projectsExperience managing multiple projects / initiativesAbility to become the change agent for the program and mentor junior members of the teamWork with cross matrix organization to drive outcomes for the programQualifications:10+ years of Technical Program Management experienceStrong communication skills; skilled at cross-functional and cross-organizational communicationProven ability to manage multiple concurrent projects, while defining and driving toward key milestones and outcomes.Experience in a software focused program/project managementComfortable talking about technical things with business people and business things with technical people.Able to express complex concepts in plain language to reach broader audiences.Experience in Managing project schedules, identifying possible issues and clearly communicating them to executive level stakeholdersKnowledge of public cloud and CICD tools is a plus