Client Success Manager

About the Role The Client Success team follows a Client for Life Philosophy, and associates in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. What You Will Do Build, develop and manage relationships with a variety of clients ranging from senior C‑level to junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, which results in customer satisfaction, retention, and growth. Introduce Gartner services and capabilities to new clients and communicate value to decision‑makers. Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership. Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients. Conduct regular reviews of client book of business, looking into performance and key client engagement metrics. What You Will Need 3+ years of relevant professional and/or internship experience. Proven track record of success fueled by a passion for delighting clients. Strong communication, collaboration, prioritization, critical thinking, and influencing skills. Bachelor’s degree preferred. What You Will Get Competitive salary, generous paid time off policy, charity match program, medical, dental & vision plans, parental leave, employee assistance program (EAP), 401(k) matching and more. Collaborative, team‑oriented culture that embraces diversity. Professional development and unlimited growth opportunities. Base salary range: 70,000 USD – 101,000 USD. In addition to base salary, employees may participate in an annual bonus plan or a role‑based, uncapped sales incentive plan. Generous 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount, and other market‑leading benefit programs. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you qualify with a disability or are a disabled veteran, you may request a reasonable accommodation by calling Human Resources at View phone number on click.appcast.io or by emailing View email address on click.appcast.io. #J-18808-Ljbffr Gartner